Manager – Transition Management Office – Data Centre Services

Compelling reason to apply:
We have a new exciting opportunity for a Manager – Transition Management Office (Data Centre Services) within our ever expanding business. This is a fantastic opportunity for the right candidate to work within Europe’s largest privately owned IT group.

SCC is Europe’s largest independent IT services group. We supply computer hardware and services to small/medium sized commercial organisations, nationwide.

As a company with a rich track record of delivering flexible and cost effective managed services, working with both private and public sector clients, this position is suited to an already successful consultant who wants to be part of a vibrant and progressive business.

Are you looking for… a secure and stable career with longevity, recognition and opportunity? As Europe’s leading privately owned technology solutions provider, we can offer you exactly that. Our people are passionate, focussed, driven, determined, flexible and motivated and are richly rewarded for their commitment. If this sounds like what you’re looking for, then we look forward to meeting you.

Main Duties:

To own the creation, management and maintenance of a transition plan for all customer transition activity. The plan will include;

• Activities and allocated resources
• Due diligence and documentation review
• Knowledge transfer
• Skills gaps / potential issues
• Production of RACI charts

Manager the review and reporting of all Data Centre Services transition activity including day to day liaison with the Data Centre Services operational teams and senior management.

Continue the development of transition planning and processes for Data Centre Services to ensure continuous improvement.

• Create and manage the activity plan for all Data Centre Services transition activity. This plan is to include activities and assigned resource from Data Centre Services, Professional Services, other UK Services areas and third parties
• Provide internal transition reporting for all Data Centre transition activity to allow transition and operational management to track progress against the activity plan
• Manage review meetings with the transition and Data Centre Services Operational Team in order to track the progress of all Data Centre transition activity
• Manage the Data Centre Services operational sign off process for new customers with the Data Centre Services operational teams
• Develop, update and maintain due diligence checklists for the gathering or required documentation during transition
• Act as the day to day transition contact for the Data Centre Services operational teams in relation to pre go-live and post go-live activity coordination

Skills, Knowledge & Experience:

• ISEB / Prince 2 project management (or equivalent) trained and qualified ITIL Service Management accreditation

Project / Transition Management

• Excellent knowledge and proven experience in project management principles
• Project delivery in key technology areas
• Minimum of 5 years’ experience delivering IT change / service transition projects

Technical

• A good understanding of Data Centre Services technologies

Service Management

• 5 years in the service industry with two of those years in a project / transition management / IT service management post

• An extended period in the computer service industry is preferred with exposure to a balanced environment such as;
– Hardware Support Services
– Service Desk Services
– Data Centre Services

People Management

• Excellent organisational knowledge and networking capabilities
• Excellent communicator at all levels, including senior levels within customer organisations and SCC
• An ability to get things done in a matrix environment through persuasion and influence
• Strong peering skills and ability to influence across disciplines with credibility
• Strong presentation skills internally and in customer environments
• Be able to produce relevant, properly researched, substantiated and concise reports to SCC management