Logistics Support Manager

Logistics Support Manager

1 year Fixed Term Contract

Manchester

£37,000 – £42,000

Hybrid working with an increased presence onsite during active examination series.

Are you a manager of managers who focuses on customer experience and process improvement?

Do you have a quality assurance and / or logistics background and want to be able to build and shape a new team and deliver exceptional results?

You will be able to interpret and implement Management Information to deliver data driven and customer enhancing improvements to a logistics process with a difference.

With your experience in coordinating operations involving multiple processes, stakeholders and moving parts, you will play a pivotal role in students being able to have their exam papers marked and ready for results day?

Purpose

If you think this is a classic logistics role you would be mistaken! Where we are physically moving material (exam and assessment papers) on a smaller scale than you may be used to , this is about the fast flow and accuracy of the work. Your team engage directly with education centres across the UK , working to build and influence relationships with key customers and stakeholders to ensure the reverse logistics of managing the journey of up to 30000 thousand manual exam and assessment papers to ensure each and every one is collected, marked and processed. This is a very people centric role.

Can you set vision, direction and clarity while building and developing a high performing team

What’s in it for you?

This role will put you at the heart of our business driving quality and productivity whilst building and shaping a new team.

A real and tangible impact on the lives of students and teachers across the UK.

A focus on personal and professional growth and development.

What you will do

• You will manage 1 permanent Team Leader and between 10 and 20 seasonal employees to deliver to the highest standards, ensuring quality and governance in all of our manual and automated processes.
• Crafting highly regulated processes, joining at a time where you will be involved from inception in process review and improvement initiatives.
• Take accountability for the development of quality assurance and compliance by working collaboratively across AQA to develop metrics and procedures that will support the operations in Milton Keynes.
• You will play a key role at leadership level meetings, providing regular progress reports and ensuring robust escalation and BAU action plans are in place to manage quality and exceptions.
• and for day to day activities where required. The team purpose is to provide excellent customer service to centres, candidates, associates and internal customers with a focus on operational excellence.
• Build exceptional relationships with our internal and external customers, Associates and Third party print and logistic suppliers providing guidance to consistently deliver a world class service that meets our customers’ needs.
• Clear understanding of our compliance against conditions of recognition and assurance of quality across all P+L South teams.
• Gather and analyse quality performance data across the end-to-end process to identify trends in order to drive continuous operational improvement in the P&L process.
• Be accountable for a budget. Monitor spend, analyse variances and initiate actions to keep it on track with a continual eye on improvement.

What you’ll need to succeed

• The ability to influence and the resilience to have challenging conversations upwards and outwards to ensure 100% of the exam papers are processed.
• Communicate at all levels to ensure the smooth running of the department and to aid and support the wider team.
• Coach and develop your team to ensure a focus on personal and process development is at the heart of what they do.
• Ability to project manage, plan, implement and evaluate a range of quality improvements and operational process activities.
• Enable operational excellence through enhanced productivity, CI and change activity, collaboration and accountability.

What next?

Please upload your CV outlying your motivation and transferable skills via our AQA job portal.

Closing date for applications is Sunday 10th December 2023.

We will be holding telephone interviews week commencing 19th December following by face to face interviews in Manchester on the 16th and 17th January 2024.

Every application will be responded to.

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