Logistics and Customer Service Team Leader

Salary: £38,400 per year

This role will involve taking responsibility and accountability for a variety of internal and external partners, ensuring a high level of customer service, while maintain a ‘Right First Time’ attitude to all customer orders.

LOGISTICS AND CUSTOMER SERVICE TEAM LEADER

LEEK

FULL TIME PERMANENT

UP TO £32K DOE

THE ROLE

• Day-to-day management of the Customer Service and Logistics team, helping them to achieve business priorities/requirements and goals
• Controlling and monitoring the internal KPI reports and delivery key information to the wider team
• Working closely with third-party logistics providers, ensuring transport cost are kept up to date, submitted to the sales team monthly and that SLA’s & OTIF targets are met
• Supporting customers to develop effective logistics solutions that will meet their current and future requirements
• Investigation of non-conformance and customer complaints alongside the Quality team, ensuring root causes are established, solutions are put in place, then communicating this information to customers
• Ensuring that Customer Master Data is kept up to date and that policies and procedures are maintained and kept up to date, providing training as required
• Support of international stock hubs

WHAT WE ARE LOOKING FOR

• Experience of leading a team within Logistics or Customer Service
• Excellent administrative and IT skills
• Strong written and oral communication

Due to the location of the Logistics and Customer Service Team Leader vacancy, interested applicants must have access to their own transport as public transportation is limited to this site.

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