Learner Engagement Officer

Salary: £26,000 – £28,800 per year

Summary

My client is a post 16 training provider offering a range of qualifications and training programmes to 16-19 year olds and up to 24. They are looking for a Learner Engagement Officer who will support the strategic and operational growth plan for the 16-19 Study Programme Contract. Could you be the perfect candidate to identify, promote and engage leaners on to the 16-19 study programme with your excellent ability to deliver accurate information, advice and guidance?

Job Purpose

The Learner Engagement Officer will ensure that the company offer is promoted well to all referral agencies and will ensure communication at all parts of the referral process is effective so referral agencies are aware of enrolment outcomes. In addition, the Learner Engagement Officer will continue to develop a wide referral network and grow referral opportunities, effectively managing the company CRM system so that referral data can be analysed.

Key objectives of the role

* To recruit eligible learners on to the 16-19 Study Programme.

* To achieve monthly targets in line with the business growth plan.

* Promote the company and services available to all learners and referral partners.

* Establish and maintain relationships with both existing referral partners and prospective referral partners.

Main Duties and Responsibilities

* Develop and carry out marketing plans to promote existing and new Study Programmes.

* Provide potential new learners with impartial careers advice and guidance.

* Ensure promotional material and social media is accurate and well publicized.

* Attend networking events to promote the training provider and carry out community engagement activities.

* Establish, develop and maintain effective relationships with referral agencies, to deliver excellence in customer services, customer satisfaction and ensure outstanding subsequent customer feedback.

* Advise learners on the company learner journey and full requirements of programmes and support with further career advice.

Qualifications

* Safeguarding Level 2 or willing to work towards

* English and Maths GCSE grade C/4 or Functional Skills Level 2

* IAG Level 2 or willing to work towards

Experience

* Experience of networking with referral agencies.

* Experience of a range of marketing activities including social media marketing.

* Experience of planning and presenting at open days/recruitment fairs etc.

* Understanding of initial and diagnostic processes and how to interpret the results to agree the most appropriate learning programme.

* Experience of working with unemployed learners.

* Experiences of working with SEND and disadvantaged learners.

* Full understanding of DFE safeguarding and Prevent Legislation and experience of supporting young people in an educational/training setting.

* Understanding of ESFA Study Programme.

* Knowledge of Further Education and Skills Ofsted requirements.

* Experience of delivering highly effective CEIAG.

* Experience of facilitating group training/ group sessions.

* Sound knowledge of local labour market and progression routes for unemployed young people.

Competencies

Excellent communication and interpersonal skills.
Competent in the use of all Microsoft Office applications and databases.
Ability to encourage, inspire and motivate young people.
Ability to communicate and engage with learners on a one-to-one basis, small group or large group setting.
Highly organized and able to prioritise workload and meet targets.
Excellent team working skills and ensure information is shared effectively with colleagues.
Ability to deal with difficult situations effectively and confidently.
Willingness to work flexible hours as required
Full driving license, own vehicle and business insurance.
Be able to work at pace at all times and in demanding situations.

The role is 37 hours per week, Monday to Thursday, 8.30am – 4.30pm, Friday, 8.30am – 4pm