Lead Technical IT Service Manager
Job Description
Microsite summary: We’re looking for a Lead Technical IT Service Manager to join our Hybrid Cloud Service Operations function and be part of the one the biggest digital transformations in Europe.
Lead Technical IT Service Manager: Pay up to £77,740 plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We’re recruiting a Lead Technical IT Service Manager to set the vision and strategy for Service Management in DWP, the UK’s largest government department.
DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones. We help people find jobs, support people financially when they are unable to work due to health conditions and make ensure everybody has the money they need to live during their retirement years.
Our DWP digital teams work together to use the best tech to make those services better. We’re creating digital solutions, services and products that are easier to access, more efficient to run, and simple to use.
The scale of what we do is outstanding, and our purpose is unique. We’d love you to join us.
Delivery. Work. Projects.
You will be part of our Hybrid Cloud Service Operations leadership team. You’ll be to the go-to for everything Service Management related in our Hybrid Cloud function, which is one the keys to DWP’s generational digital transformation.
So, you’ll be at the heart of the action.
You will represent DWP’s IT Service Management community at a senior level. You’ll lead a team to deliver best practice, value and quality outcomes.
You will use your relationship with stakeholders to feed their input in to technical and business calls, and help us to mature the Hybrid Cloud Services Performance Framework.
You’ll review and validate Post Incident Reviews and Major Incident Closure Reports.
You’ll ensure that Hosting and Shared Service offerings are secure, resilient, and recoverable. Your skills as a Lead Technical ITSM, and your ability to get the best from your team of experts is critical to our customers.
What skills, knowledge and experience will you need?
- Experience of a Service Management Framework e.g., ITIL, embedding policies and procedures in a complex Hybrid Cloud environment.
- Knowledge of developing and maturing a Service Management capability in a complex organisation, managing end to end services across a multi supplier landscape.
- Experience of developing and overseeing the delivery of Security Assurance and Risk Remediation Action Plans.
- Experience and understanding of On-Premise Hosting and Cloud Infrastructure, and Shared Services, specifically how they should be used to support delivery of strategic business objectives.
- Experience of leading and inspiring teams to deliver strategic outcomes with a focus on service excellence.
Details. Wages. Perks.
You’ll join us in our brilliant digital hubs in Manchester or Newcastle.
We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.
In return for your skills, we offer competitive pay of up to £77,740.
You’ll be eligible for a brilliant civil service pension with employer contributions of 27.9% – 30.3%.
You’ll get a generous leave package starting at 25 days, rising to 31 days over time, plus all the usual bank holidays, and the option to take extra days off on flexi leave.
We also have a broad benefits package built around your work-life balance which includes:
- Flexible working, flexi hours and flexi days
- Hybrid working: some time in a hub with the team, some time at home
- Family-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with ‘I Can Be Me in DWP’
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket
- Sports and social activities
- Working in an award-winning environment and culture
- Professional development, coaching, mentoring and career progression opportunities.
Click ‘Apply’ for more information and to start an application on Civil Service Jobs.