Lead Performance Analyst

DWP. Digital with Purpose.

We have an exciting opportunity to join our Insight and Performance Excellence (IPE) team as a Lead Performance Analyst.

The IPE team sits at the heart of DWP’s Service Excellence function, working across the whole of DWP to set the strategic approach to performance measurement, driving increased actionable insight, outcome focussed measures and evidence-based decision-making.

DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

Our DWP Digital teams are using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions, positively changing how government works.

The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

Data. Work. Projects.

As Lead Performance Analyst, you will be an expert in the field of operational performance and a role model driving excellence and innovation in how we measure performance, and who is sought for their expertise within Performance Analytics.

You will lead a team of analysts and work closely with a wide range of subject matter experts to design tools, set standards and lead innovation.

You will engage with senior stakeholders and decision makers at all levels across DWP to implement strategies which enabling our Service Delivery teams to measure their performance and drive continuous improvement for our customers.

What skills, knowledge and experience will you need?

• Demonstrable experience of leading multiple programmes of work in parallel, managing dependencies and risks and ensuring supportive more effective performance measurement across a complex delivery landscape

• Able to create and evolve innovative models and toolkits for performance measurement and experienced in creating a network of performance measurement frameworks across multiple projects and services, ensuring these frameworks are aligned to business needs and strategy

• Experienced in building and maintaining a network of colleagues and contacts to achieve progress on shared objectives

• Able to challenge assumptions and communicate effectively with senior leaders to influence future strategies while being willing to compromise if beneficial to progress

• Extensive experience of leading, managing and developing individual data professionals, external contractors, and wider professional communities, ensuring professional standards and quality analysis needs are being met and the teams are continually learning and developing

Details. Wages. Perks.

You’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, London, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and some time in the office.

In return for your skills, we offer a competitive salary of up to £77,740 for all National locations and up to £83,957 in London.

You’ll be eligible for a brilliant civil service pension with employer contributions worth 27.9%.

You’ll get a generous leave package starting at 26 days, and rising to 31. Plus all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with ‘I Can Be Me in DWP’
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click ‘Apply’ for more information and to start an application on Civil Service Jobs.