Junior IT Support Technician

Based in Kenley, Surrey, we are looking for a Junior IT Support Technician. To liaise with the IT Support Technician ensure there that there is a smooth running of a 24/7 operation. This is a hands-on role where the individual is expected to take on the responsibility and ownership of problems end-to-end.

This will be a full-time position Monday to Friday 8:00 am to 5:00pm.

Principal Job Responsibilities

• You must have the ability to prioritise issues arising from office and remote staff with IT problems and have an understanding on the impact to the business with the decision you make with your prioritisation.
• The successful candidate should have a broad knowledge of Microsoft (AD) configuration and administration as well as policy and profile definition and creation.
• A practical working knowledge of VPN’s is essential from diagnosis to resolution as many members of our teams use a bespoke solution via our VPN for the transfer of information.
• Maintaining our anti-virus and back up solutions.
• Installation, configuration of hardware and software on both server and client machines, which includes bespoke software.
• Test and evaluate products and services.
• Liaise with third party suppliers and vendors.
• Carry out any other ad-hoc instructions as requested by the management teams.

• Maintaining our anti-virus and back up solutions.
• Installation, configuration of hardware and software on both server and client machines, which includes bespoke software.
• Test and evaluate products and services.
• Liaise with third party suppliers and vendors.
• Carry out any other ad-hoc instructions as requested by the management teams.

Skills and Experience

• Practical experience in working with Windows Server 2003 & 2008, Microsoft Exchange 2003, SQL 2K5 & 2K8, Windows Terminal Server 2008 environments.
• Knowledge and experience of TCP/IP / DHCP / DNS and VOIP is essential.
• VMware ESXi exposure desirable.
• Knowledge of Watchguard Firewalls, Draytek / Zyxel routers. AVG Enterprise Anti-Virus and Email Security Console / Shadow Protect Backup Software.
• Working knowledge of Shoretel telephone software would be beneficial but not essential.
• A familiarity of cellular technologies (PDA).
• The ability to create documentation clearly and precisely and be able to converse information at all levels.
• A methodical and logical approach to resolving problems and a desire to progress in a fast paced environment.
Excellent verbal and written communication skills, good organisational and time management skills and the ability to work under pressure are essential to succeed in this role.

Please note that BSW is an Equal Opportunities employer.