Junior I.t Service / Help Desk Support Analyst

My client is a leading and award winning Global Insurance company with a central service operation based in Manchester, UK. They now have a need for a junior IT Service/Help Desk support analyst to join their experienced IT team.

Job Role and Purpose:
-To contribute to the day-to-day running of my clients Service Desk by providing support, maintenance and administration to employees Desktops, as well as in-house applications.
-Ensuring the service desk is manned by telephone continually throughout the desk opening hours and follow the incident management process ensuring service level agreements are adhered to.
-Provisioning and maintenance of user accounts and access rights across multiple applications.
-Liaise with other IT support areas in both Europe and the US.

Main Accountabilities:
*Supporting 1400 users across 26 branches in Europe
*Handling around 500+ calls per month
*1st level support to the existing desktop build and software installed
*1st level support to the existing production application environments for my client
*Support of companies monthly closedown processes
*Respond to issues with Applications according to locally set SLAs
*User account set-up and administration.

Key & Essential Requirements:
You must have a minimum of 1 years experience in a technical/application helpdesk environment.
Technical Skills & Abilities in Microsoft office 2002/2010, MS XP/Windows 7, Lotus Notes 7/8
5GCSEs at Grades C and above

Desirable skills (but not essential):
Understanding of IP Networking
SQL
ITIL Foundation Qualification

In addition, you must be a confident, positive and proactive individual who has excellent communication skills and is a great team player. You should be people-orientated, enjoy solving problems and enjoy working in a customer facing environment.
You must be able to display a proven track record in the Helpdesk environment and be capable of managing your own time and being able to successfully complete multiple tasks within service levels and standards.
You must also demonstrate the ability to be flexible in your approach and understand that you are part of a team whose overall goal is the delivery of customer service to a first class level.

My client seeks individuals with ambition and a hunger to progress in your career. In return a vibrant and supportive working culture and an excellent remuneration package is available to attract high calibre individuals. Full training on internal applications will be given.

For further details, please send your CV/Particulars quoting Ref:NG2050.