IT Support Technician

My client, a rapidly growing, award winning logistics company is looking for an experienced IT Support Technician who will join a small team of highly technical 1st/2nd line Support Technicians who support a sizeable Wintel estate with its associated networks and applications. The team all work hard, support and help each other, it can be very busy and fast paced and quite a challenge at times and would suit someone organised and who has a keen interest in technology. In return, you will be working in fantastic offices with great facilities. Your hard work will be recognized and rewarded as you continue to contribute to my client’s success
Roles and Responsibilities

• Provide support to users and resolve faults with computer equipment and software
• Manage own workload through the IT support system
• Follow computing policies and guidelines
• User administration of all applications for passwords, starters, leavers & role changes
• Provide advice and guidance on good practice for the use of computing equipment
• Printer administration
• Perform equipment upgrades and software installations
• Asset management
• Assist the I.T. team with project work
• Ensure call flow with 3rd party support contacts for coms, printers faults and bespoke software packages
• Travel to remote sites to complete various tasks that may not be possible from remote access
• Perform preventative maintenance and patching out of hours
• Arrange the quoting and purchasing of hardware & software
• Join in with the shift pattern – 7am until 3:30, 10:30 until 7pm and 9 until 5:30