IT Support-Master Mind

Provide IT end user support for Europe and operational assistance for information technology (IT) and telecom infrastructure.
Respond as needed, 24×7, to emergency issues.

80% – End User Support (includes but is not limited to):
Provision, maintain and decommission end user devices (hardware and software)
Support end user accounts including:
Active Directory for local resources
Password reset
Group membership
Printer queue management
VPN access (RSA)
Support end user services including:
Video Conferencing
Web Conferencing
General Microsoft operating system and office application support
General support of applications (JDE access, Solidus, etc.)
Evaluate end user issues and take the appropriate action:

20% – IT and Telecom Infrastructure Operations (includes but is not limited to):
Provision and document IT and telecom services and contracts including:
“Land line” phone service
Mobile phone service
Wide area data service
Electrical service for IT infrastructure
Cooling for IT infrastructure
Physical space for IT infrastructure
Offsite tape storage
Serve as operator for IT and telecom infrastructure including:
Equipment installation and removal
IT and telecom infrastructure wiring
Daily tape rotation
Daily equipment inspection
“Hands and feet” as needed by IT and telecom administrators
Evaluate service issues and take the appropriate action:
Person Specification
(Personal attributes essential to performing role: e.g. skills, competencies, expertise, knowledge, experience. Note: experience not to be time-bound)
Minimum 2-year degree in Information Technology
3-5 years experience in IT support
Knowledge of Windows desktop
Hands on & able to multi-task
Strong problem-solving skills
Strong written and verbal communication skills