IT Support Engineer

IT Support Engineer: Pay up to £36,545, 20% shift allowance, plus 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

We have an opportunity to join our Office Operations team in a tech support role.

OOPS is a small multi-disciplinary team comprising of infrastructure engineers, network engineers, security architects and Mac support specialists.

This is a fantastic opportunity to launch a career in tech. Tou’ll have chance to learn about and work with a wide range of technologies and develop your skills with support from our experienced, close-knit team

Our DWP Digital teams are changing how public services work. The products and services we maintain and modernise will be used by nearly every person in the UK, at key moments in their lives.

The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

What will I do day-to-day?

We look after DWP’s universal credit team. Universal Credit maintains an estate of around 500 Apple MacBook’s, as well as running its own authentication domain and a full suite of self-hosted productivity tools.

Your job will be to get the right equipment (in this case mostly Macs) to lots of colleagues in our Leeds hub, and support remote users too.

You’ll make sure the equipment works and that people understand how to use it. If they have issues, they’ll come to you to get it sorted.

You will need to able to build strong relationships and explain things so users understand. That will help you provide people with the technical support they need.

You will also resolve requests and incidents by troubleshooting and diagnosing, or collaborating within the team.

What skills, knowledge and experience will you need?

• Excellent interpersonal skills – you can build and maintain effective working relationships with team members and internal customers
• Experience in communicating technical guidance to a non-technical audience
• Experience in IT support of remote end users
• Good planning, prioritisation and organisational skills, able to multi-task and prioritise
• Experience in supporting MacBooks including the use of JAMF
• Experience or working knowledge of incident and asset management in a Service Management framework (e.g., ITIL) supporting a wide range of Operating Systems, infrastructure and products (Mac OS, Office 365 and Windows OS, etc)

Details. Wages. Perks.

You’ll join us in in our brilliant digital hub based in Leeds.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and time in the office.

In return for your skills, we offer a competitive salary of up to £36,545

You’ll be eligible for a brilliant civil service pension with employer contributions of 27.1%, worth over £9000 a yeatr.

You’ll get a generous leave package starting at 24 days, and rising to 26 days after one year.

Plus all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off for volunteering and charitable giving
• Bring your authentic self to work with ‘I Can Be Me in DWP’
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities

Click ‘Apply’ for more information and to start an application on Civil Service Jobs.