IT Support Assistant / Ict / 1st Line Support
Full job description
FEATURED CREDITS
IT Support Assistant / ICT / 1st Line Support
Liverpool Commutable from Warrington, Wigan and St Helens
£Competitive Salary
Our client is a leading provider of financial education in the workplace. It provides a service which helps employees to understand how to maximise the value of their benefits by delivering financial education tailored to the needs of individual companies and of different employee groups within those companies.
They currently have an exciting opportunity for an IT Support Assistant, reporting to the IT Assistant Manager, to provide IT and telephony support to all office and home based users. This includes Windows Desktop Operating System support, printers, scanners, hardware troubleshooting and android and iPhone support.
You will be responsible for the provision of support to users from the installation and configuration of computer systems, diagnosing hardware/software faults and solving technical and application faults either over the phone or in person as well as general office facilities support. You will also manage support requests alongside a 3rd party IT provider and will undertake network administration to assist with the creation of IT documentation.
They are looking for someone with a CompTIA A+ and a CompTIA Network+ qualification, with Microsoft qualifications e.g. MTA, MCSA, MCITP being advantageous but not essential. With previous experience in an IT support role, you will have a good understanding of LAN and WAN technologies, desktop/laptop technologies and basic network troubleshooting tools. Knowledge of Windows 7 and Microsoft Office 2010 is also important with experience of Windows Server 2008 and 2012, Office 365 and an awareness of virtualisation technologies being advantageous however not essential. You must have a responsible attitude towards IT security and data protection combined with a logical approach to support resolution and an ability to use your own initiative to work with limited guidance and resolve support requests. Effective communication skills are crucial in order to quickly build rapport with customers and third party suppliers as well as organisational skills and a strong work ethic.
To apply for this job please visit definitejobs.co.uk.