IT Support Apprentice

Employer description:

Our client is one of the UK’s leading universities – internationally recognised for their expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee – an up-and coming, friendly, compact and affordable city with a rich heritage in design and technology.

Overview:

They are offering a great opportunity for 2 candidates to join them in Digital & Technology Services as an IT Support Apprentice in their busy Service Desk. These posts are 12 months long, with a dedicated training path, and following successful completion of the apprenticeship a SCQF6 certification is awarded. This is a wonderful opportunity for entry level exposure to a career in IT.

Responsibilities:

• Acting as the first point of contact for users, offering guidance, technical advice, and instructions for basic IT-related problems, software applications, or hardware issues
• Addressing and resolving common IT issues and user queries promptly and efficiently
• Assessing incoming incidents, categorizing their severity or impact, and prioritizing responses
• Recording and documenting incidents or service requests accurately within our Service Management tool (TOPdesk)
• Contributing to the creation and maintenance of a knowledge base by documenting solutions to commonly encountered issues
• Educating users on best practices, troubleshooting steps, and providing information on IT policies or procedures to prevent recurring issues and enhance user awareness
• Identifying issues and escalating them to higher-level support teams (second or third-line support) while providing relevant information for effective escalation and resolution

Desirable skills:

• Enthusiastic to work in a small but active team
• A good understanding of Windows PC and laptop hardware
• Familiarity with Android and Apple Mac operating systems
• A solid understanding of Office 365
• Will have a positive, cheerful attitude
• Enthusiasm for continual learning
• Strong interpersonal and communication skills
• Must be able to follow instructions well and have the ability to learn new technical concepts

Salary:

£9,609.60 – £13,631.80 per annum

Working week:

35 hours per week, Monday to Friday, 9am – 5pm

Benefits:

You will benefit from having access to a range of personal and professional development courses and training opportunities. You will enjoy a generous annual leave per year and being supported by a range of Work Life Balance policies, staff support networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Charter and Stonewall as well as a full range of disability services which all create an enjoyable and inclusive place to work. It is the diversity of the staff and students that make this establishment an enjoyable place to work.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!