IT Helpdesk Technician Apprentice

Daysoft is the leading UK based manufacturer and supplier of daily disposable contact lenses. Our success comes from being highly innovative in all aspects of the design, manufacture and engineering of our products, processes and our routes to market.

An exciting opportunity has arisen for a reliable, energetic, motivated and enthusiastic individual hoping to start their career in IT with an apprenticeship. Daysoft is a fast paced, thriving company giving the applicant the opportunity to work with and learn about many IT hardware and software systems.  Apply now and start your future here!

The IT Helpdesk Team provide advice and support on issues arising within the company’s systems.  You will be the first point of contact responsible for answering, resolving, and documenting all requests from users.  As such you must be approachable, enthusiastic, organised, and be able to demonstrate strong communication skills within a customer facing environment.

Responsibilities:

• Providing a timely, friendly, reliable service to all IT users within the company by phone, email, face to face and remotely
• Logging, monitoring and dispatching helpdesk requests ensuring that requests are effectively captured and allocated the appropriate priority levels
• Taking ownership of support requests and managing them effectively through to completion
• Undertaking first line support for IT users by phone, email, face to face and remotely
• Investigating reported issues in detail, gaining evidence and escalating internally when necessary to meet SLA’s
• Communicating with IT users of all levels about their reported issues and requests and any known service issues by phone, email, face to face and remotely ensuring that users are kept up to date with the progress of their support requests at all times
• Troubleshooting, monitoring and maintaining systems and printers
• Website troubleshooting and monitoring
• Hardware deployment, installation and maintenance
• Software deployment and upgrades
• Carrying out routine housekeeping and proactive checks on IT systems
• Assisting with the development and implementation of IT projects
• Being responsible for the monitoring, maintenance, security and tracking of all Daysoft IT Assets (hardware, software and licencing)

Required skills:

• Good communication skills – both written and verbal
• A strong interest in IT
• Approachable manner
• Friendly
• Eagerness to learn
• Flexible and organised
• Hardworking and reliable
• Applicants must have at least 3 NAT 5’s or equivalent, including Maths, English and IT / Computer related subject

Salary:

£21,897 per annum

Hours of work: 

37.5 hours per week, Monday to Friday 10am – 6pm. Some out of hours work may be required.

Benefits:

• Annual holidays of 22 days increasing by 1 day after each 12 months of service to a maximum of 25 days + 8 public holidays
• Dedicated time to skills development
• Pension scheme
• Annual salary review

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!