IT Support Analyst
Full job description
Shaw Daniels Solutions Ltd
Salary: £120 per day
IT Support Analyst
A very exciting opportunity is available with a market leading company within their sector and currently a FTSE 100 company. With this they are in the middle of a complete restructure and new build of a Service Desk and infrastructure team.
Reporting to the Support Manager you will be the first point of contact for the company users reporting IT issues or requesting IT service.
You will be accountable for adherence to current IT SLAs, KPIs and department performance measures and processes and the delivery of the operational responsibilities of a Support Analyst.
Technical Skills
* Any Microsoft stack technologies – Windows server, Active Directory,
* Exchange Server, Group Policy, O365, DNS, DHCP etc.
* Installing and configuring computers, laptops, printers, tablets and other company devices.
* Responsible for diagnosing and resolving hardware and software problems. (1000+ users).
* Configuring and managing networking devices. (Cisco Meraki / HP Switches, Routers, WAPs, Wireless)
* Managing user access to the application
* Visiting our sites and diagnosing the networking and infrastructure issues + auditing.
Responsibilities of the Support Analyst
* Provide first-time fixes for standard IT issues and requests, other issues where confident to do so in a timely manner.
* Assist with ServiceDesk ticket queues.
* Ensure knowledge, understanding and adherence to current IT SLAs, KPIs and department performance measures, and processes
* Ensure calls are answered promptly and dealt with in a professional and timely manner.
* Ensure that company policy and procedures are adhered to.
* Ensure the appropriate responses are made in a timely fashion to requests.
* Carry out any reasonable request / tasks as deemed necessary by your line manager.
* Inform the manager immediately of anything suspicious, unusual, or contradictory to the proper running of the office.
* Ensure relevant policies and procedures are followed to enable compliance with all laws and regulations applicable to the aspects of responsibility under the control of this role.
* Support of internal and external audit activities as required.
To apply for this job please visit definitejobs.co.uk.