IT Support

Salary: £33,600 per year

Job Description
Due to continued growth & expansion we are looking for a dynamic team player as a level 2 IT Support Engineer to work out of our offices in Ringwood, Hampshire with career progression.
We are looking for candidates with solid Service Desk experience and end user support. We are looking for advanced skills in networking, server support and wireless technologies. You will be working in a team of 6 comprised of Service Desk, Customer Care Coordinator and Field Service Engineers. This role reports directly to the Technical Service Director.
Roles and Responsibilities:
You will be responsible for providing architecture, management and support of the company’s cloud and on premise core services and infrastructure covering Microsoft M365, compute (both cloud and laptops), storage and networking. This will involve ensuring that the environments are effectively managed, both in terms of up-time but also capacity management.
Ideally you will have experience in a broad range of technologies, both in the cloud and on premise, covering core services like networking, M365, ERP and You will have experience of rapid deployment and agile approaches and be a self-starter who is always looking for the next business enabling technology.
Ideally you will have worked in a technical infrastructure role for over 3 years in a project driven environment and are looking for a pivotal and challenging role in a cloud first business.
This role is based in Ringwood but offers a hybrid work pattern of home working/office working.
The role will include the following:
To answer the support line and log support cases.
To provide telephone assistance in resolving through first time fix
To support our end users through identification, research and resolution of 2nd line support cases.
To provide advanced support in networking, infrastructure and Wi-Fi.
To appropriately escalate cases when required.
To regularly update support case information.
To update support, project and customer documentation where required.
To assist with administrative duties where required.
Experience:
Excellent interpersonal skills
An ability to communicate effectively at all levels within an organisation
Excellent time management skills with the ability to manage competing demands on their time
The ability to influence others, set expectations and plan and co-ordinate their own projects
A strong understanding of network technologies and the fundamentals of networking
Technical expertise in the full stack of Microsoft Technologies (Windows 10, InTune MDM, Active Directory, Azure, Security, M365, etc)
Both High level and low level solution design and implementation
Draytek (or similar) Unified Treat Management Systems and Firewalls.
UniFi (or similar) Wireless access points,
In depth understanding of network protocols, routing and subnets.
Exchange 2000 and above
Office 365
Escalation Management
Ability to effectively prioritise your work load.
Organised and self-motivated.

Experience (Desired but not essential)
Team Viewer / Log me in remote support tools.
CISCO Meraki
Professional qualifications CISCO, Microsoft etc
Active Directory
Office 365 migration experience
Management reporting
ITIL Foundation
Trend analysis of support cases to aid Problem Management
Support Documentation and Service Desk Procedure writing
Some sales experience would be beneficial in this role
In return you will receive an extremely competitive package salary of £33,600per annum, 20 days holiday plus Bank Holidays, increasing by one day per each year worked to reach 25. Use of company van and great chance of career progression.
Job Type: Full-time