IT/AV Assistant

Our client is looking for an IT/AV Assistant to provide support and capacity to their AV/IT Technical teams. The role will be involved with assisting AV/ IT Technicians in a variety of tasks ranging from the setting up of new equipment through to support calls.

Main Duties and Responsibilities:

” To provide technical support and assistance alongside AV/IT/technicians.

” To set up and configure new equipment under the supervision of the technical staff.

” To be an active member of AV/ IT support teams reporting to the Service Desk Manager and also working under the supervision of the Audio Visual Services Manager for specific tasks.

” Taking phone calls and emails regarding AV/ IT issues and queries and the provision and delivery of an effective service to the Staff Students and guests using the combined facilities on campus

” Accurately log all customer incidents and service requests using a call management system (Supportworks), collecting relevant information to prioritise the issue based on the impact and urgency and applying an appropriate SLA.

” To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

” Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation

” To be a highly motivated team player with the skills and ability to manage changing priorities.

” Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed.

The successful candidate will have:

” ITIL Foundation Certificate (V2)

” Customer Service Qualification.

” ECDL (or equivalent).

” Previous experience of working with students or within an educational environment.

” Previous experience of working in an AV/ IT support role.

” Previous Experience within a customer service role.

If you think that you are the ideal candidate for this role please click apply.

NOTE: In order for your application to be processed as soon as possible please attach your CV in Microsoft Word format. Microsoft Word format allows us to pick up any key words within your CV which may help us match you to the job role better.

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