Internal Sales Executive

Department: Internal Sales
Reporting to: General Sales Manager
Package: Dependent upon experience

Purpose of the Job
Acquiring new customers by pro-actively making sales calls to penetrate the European market as our export business grows.
To introduce and promote the specified product range, ensuring sales and GP are maximised through the channel whilst delivering the best service and customer satisfaction to allow Computers Unlimited to be the leading Value Added Distributor in the marketplace.

Accountabilities

1. Acquiring new customers
2. Achieving sales targets, and task objectives set each month

Job Content and Context

1. Achieving sales targets set each month by Sales Management.
2. To pro-actively seek new business in the specified product range, by targeting prospective customers in your designated region.
3. Maximise sales GP by continually expanding orders and up selling on all incoming and outgoing calls.
4. Management of sales pipeline
5. Ensuring a high level of team relationships exist.
6. Maintain an agreed level of pro-active telephone contact with both existing and prospective customers, operating a call-out cycle, which includes updating customer CRM
7. Ensure high level of customer service managing, issues and queries reach and successfully reach an appropriate conclusion.
8. Manage the sales process for resolving the cancellation of orders. Ensuring that such matters are expedited speedily, and the information is accurate and up-to date.
9. Manage and maintain any authorisation schemes & price lists relevant to our products.
10. Ensure that the external sales team are kept informed of any developments relevant to their accounts.
11. Meet and exceed the agreed performance objectives.

Performance Standards

1. To be competent and confident in telephone sales to acquire new customers.
2. To attend product training as arranged by Sales Management.
3. To achieve team and individual targets as set by Sales Management Team in time scales agreed.
4. Customer queries that cannot be dealt with satisfactorily are to be passed to a member of the Sales Management Team.
5. Maintain a professional standard at all times.
6. To be punctual, maintain dress standards, be polite and courteous to customers at all times.

Must have:
1. Experience in an internal sales role, with a strong knowledge of Apple IT products would be preferable.
2. Fluent in the following: German – both written and spoken.
3. Has proven commercial and business awareness, as demonstrated in previous roles
4. Can demonstrate a good level of negotiation and communication skills, both internally and with external clients
5. Can provide evidence of working in a target related environment
6. Can demonstrate their ability to go the extra mile, to exceed expectations
7. Good at building customer relationships
8. Understands how to sell
9. Can demonstrate their ability to manage their time so that they can maximise the number of calls made to a customer
10. Understands how to research and identify prospective customers
11. Can present feedback using Word or Excel
12. Has a good level of interpersonal skills
13. Can provide evidence that they can influence others
14. Evidence of working towards objectives and achieving goals

Desirable:

1. Previous experience of new business sales into Europe
2. Understands either software or hardware products
3. Keen interest in technology.
4. Familiar with the IT sector
5. Can clearly demonstrate areas where they have been highly proactive and assertive so that matters reach a successful conclusion

Qualifications/Training

Must have:
German language
Has some experience of using Internal IT systems, plus software such as Word, Excel, PowerPoint or use of equivalent Applications

Desirable:
Has undertaken some level of study (e.g. ‘O’ level, ‘A’ level or NVQ)

Other

Must have:
Lives within 1.5 hours rush hour commute by public transport or car