Internal Customer Account Manager

Salary: £30,000 per year

Internal Customer Account Manager

c.£25k plus bonus of c£6k – Doncaster DN9 – 7.30am to 4.30pm Mon to Thurs, finish at 4pm on Fridays, 29 days holiday (21 plus 8) increasing to 33 in 5 years (25 plus 8), free parking and not far from a bus stop, well equipped kitchen, free refreshments, supportive and friendly, variety, ownership and progression

Overview:

An exciting opportunity to be part of the expansion of a successful local manufacturer and supplier. Providing first class customer service and developing business by supporting external managers in Germany, Italy, Spain, France or America. Language skills would be a huge plus for this role as would the keenness to develop, progress and grow with the business

As the Internal Customer Account Manager, you will:

Working closely with colleagues in Europe, building a close working relationship with them and key contacts within each company. Your communication skills will be effective over the phone, via email and skype, resolving incoming customer queries and challenges with positivity and professionalism.

Part of supporting Managers will include dealing with quote requests, system reports, meeting preparation and other sales focused tasks, updating the CRM accurately.

The company believe in building business by providing the highest level of customer services, supporting customers with product requirements, branded product setups and other product queries and so you will be asked to proactively call customers to check on and improve the customer experience as well as unearthing sales opportunities, upselling and cross selling with a positive approach.

The successful Internal Customer Account Manager is expected to have:

Excellent communication skills with strong phone skills and active listening

Willingness to work closely with other key sales stakeholders, to learn and develop

Experience of working with technical or complex information

Track record of over-achieving targets with exceptional customer care

Ability to upsell and cross sell relevant items to increase sales revenue

Familiarity with CRM systems and practices, ideally NetSuite experience

Building effective working relationships with internal and external customers

Also, it would be amazing if you could speak Italian, Spanish, French or German

The benefits of the Internal Customer Account Manager include:

Salary: c£30,000to start DOE, expected to increase quickly with progression

Bonus: Up to £6k depending on company and personal performance

Holidays: 29 days holiday (21 plus 8) increasing to 33 in 5 years (25 plus 8)

Other benefits: Well equipped kitchen, free refreshments, football table, air hockey

Environment: Supportive and friendly, variety, ownership and progression

Travail Employment Group is operating as an employment agency. Once you click enquire now your application will be immediately received by Abi at Travail Employment Group. If your application is successful a consultant from our team will be in contact with you within the next 7 days. If you do not hear from us within 7 days you have not been successful on this occasion.