Intermediary Account Manager

Randstad Business Support are currently recruiting an experienced Intermediary Account Manager for a National Building Society to cover the South West Region.

The successful candidate will attract, maintain and develop business relationships with the objective of delivering quality mortgage business in significant volumes from 3rd party introducers.

You are the external face of the We Building Society with Directors at network level and also local firms within your region. Your strengths lie in your professionalism, your business development capabilities and your people skills.

Key Accountabilities:

The introduced mortgage advances target relative to the AM role in terms of volume, quality, product mix, LTV, etc., the marketing & distribution of all the Society’s mainstream product groups/sectors involved in residential mortgage lending, and non-mainstream product sectors (such as Buy to Let) as and when launched.
Manage development function within authorised budget(s)
Responsibility for monitoring control of the effective implementation and ongoing adherence to internal control and external regulation.
Maintain a high standard of customer service.
Ensure a high standard of administration by following laid down policy, procedures and audited controls.
Represent the Society at Meetings and Functions.
Identify, develop and manage the relationship with corporate contacts/intermediaries and brokers ensuring that business opportunities are maximised, and that the Society is presented in a professional and positive manner.
The use of coaching skills to deliver quality packaged business through to mortgage processing and servicing department
The use of coaching skills to ensure that the agreed service standards between Sales and Processing staff is adhered to.
Manage cases and address any issues through to completion where applicablePerson Profile:

The role holder must be able to work effectively without close, daily supervision
The role demands a high specialist knowledge of the Intermediary market and how this operates, and also requires a full understanding of the competitor market
The role requires a high degree of analytical skills to enable the role holder to fully research all aspects of the Intermediary market utilising such tools as competitor websites, strategic mortgage publications and an understanding of the relevant trade bodies (IMLA, AMI, CML etc)
Whilst working within the parameters of WBBS values, the role holder must have a flexible approach to the methods applied to achieve business results as market conditions continue to change

Skills and Experience:

An extensive understanding of the financial services sector, ideally with a minimum of 2 years experience in the intermediary mortgage market.
Good understanding of the strategic drivers underpinning the UK financial services market across a broad product base, specifically intermediary mortgage distribution. The role holder must keep this knowledge up to date and will be expected to undertake ongoing personal development to maintain awareness.
A proven sales management and business development track record, ideally in the business to business sector.
A high degree of knowledge of the Society’s residential mortgage lending policy.
Sound understanding of the legal and legislative framework that influences the Financial Services sector..
Society minimum educational requirements
A willingness to undertake CeMAP qualification
In depth presentation skills with a thorough understanding of Powerpoint and other technical aids

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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