I.t Support Technician 2nd / Second Line

IT Support Technician (2nd Line Support)
Location – Portsmouth, Hampshire
Salary – £30,000 – £38,400+ Benefits based on experience

Entrepreneurial group of companies with a diverse range of business activities, who are seeking to attract a IT Support Technician to join the group in Portsmouth to be responsible for providing 2nd line support for all the IT platforms across the entire business.

Key Responsibilities:

– Provide a world class 2nd line support facility to Business Groups
– Travel to multiple company locations to provide an onsite presence and on-going support
– Manage, prioritise and respond promptly and effectively to assigned Tickets – Managing assigned tasks, incidents, Changes, Project tasks and activities through to satisfactory conclusion according to SLA targets and in conjunction with the Service Desk team and IT Support teams.
– Effective escalation and communication to Management when required and appropriate
– Develop an in-depth knowledge of the Business Groups systems and support needs
– Build, maintain key business relationships focusing on establishing mutual trust and FIRST CLASS customer experience
– Installation & configuration of desktop associated hardware & software
– Pro active monitoring of systems/service status & equipment in harmony and conjunction with Service Desk
– Liaise with 3rd party systems & service providers
– Perform site reviews and recommend contingency actions to minimise system downtime & business/service interruption
– Provide site updates/reports to IT Management
– Develop and maintain documentation & procedures towards continual improvement – ensuring all key information is effectively maintained centrally and fed back to the Service Desk
– Attend team meetings & provide contribution towards continual improvement & highest level of service.
– Project activity when required – Assessment, management & completion of tasks, with effective communication back to Project leaders

Key Competencies:

– Excellent problem management skills.
– Solutions driven.
– Experience of engaging with all level of the business to Directorate level
– Excellent communication skills, both written and verbal.
– Ability to manage multiple streams of work under pressure.
– Pro-active thinker and a creative self starter.
– High levels of tenacity and ownership.
– Strong prioritization skills.
– Strong Customer Service focus
– High level of accuracy & thoroughness

Key Skills and Knowledge:

– Excellent knowledge of key Microsoft Windows Server & Microsoft desktop technologies and applications.
– Mac skills are highly desirable.
– Excellent knowledge of the ITIL framework.
– MCSE qualified
– BES Administration
– Mimecast experience preferred
– Active Directory management
– McAfee AV
– LANdesk
– RSA / Checkpoint
– VM Ware

If you are the ideal 2nd line technician for the role, the company offers, a highly competitive remuneration package, excellent benefits and fantastic opportunities for personal long term and career development to be involved with a number of key business projects and requirements.

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As specialist recruiters who have a great long-standing relationship with the client as their first choice recruiters, we pride ourselves on delivering consistent results surpassing our candidate`s expectations. We believe that culture fit, as well as skill set match, is an integral part of appointing a successful individual.

Our goal is to find you the right job to suit your long-term career aspirations and provide personal, yet professional support at every stage.