Housing Concierge

So who is Home Group?

We are one of the UK’s top provider’s affordable housing, as well as the UK’s largest provider of care and support services. With over 120,000 customers in 55,000 social, affordable and shared ownership properties across the UK, but many of our clients need more than a home and through our Stonham brand we work with almost 30,000 vulnerable people in over 500 supported housing, justice and health services each year.

We are a financially strong, social enterprise charity and for us to be able to deliver more for our customers and clients, financial strength is vital. We have a turnover of over £300m and assets valued on the open market in excess of £3b. Our surplus is growing us to enable us to grow too, to support the needs of future customers and clients

About the role

We are looking for a Housing Concierge to join our team in Newcastle Upon Tyne. Our service works on a rota basis supporting older people in a supported accommodation setting.
You will deliver an excellent front line service to older people living in our sheltered scheme through providing a safe and secure environment and providing day-to-day support to enable them to access all relevant services to be able to live independently. Your duties will include, ensuring safety and security of our customers by carrying out welfare checks, management and upkeep of the building, marketing/promoting the scheme, reporting repairs and ensuring acceptable standards in communal areas and voids.
With previous relevant experience of working in a customer focused role, you will have a good understanding of the needs of our older person’s client group along with the passion and commitment to deliver a truly caring service and to improving levels of customer service. If you are passionate about delivering customer excellence and are methodical and accurate in recording data then we would like to hear from you.

will be required to be flexible as this role works on a rota basis as this is a 24 hour service.

Any offer of employment will be subject to a DBS disclosure, costs of which will be met by Home Group Ltd.