Night Concierge

Main Duties And Responsibilities

1. To perform your duties and provide concierge services, in the prescribed manner, as instructed by the Estate Manager or Property Manager.

2. To inspect, on a daily basis, all internal areas of the private residential buildings and report any defects, security or health and safety concerns to the Property Manager.

3. To set an example for other staff members by being courteous and helpful to all occupiers in addition to members of the public, other staff, guests, and to contractors employed on the estate.

4. To enter all relevant comments/details in the concierge log.

5. To liaise with the estate security team

6. To receive and keep safe registered mail and deliveries for residents.

7. To ensure deal with all general telephone enquiries and log messages.

8. To ensure the building is a well managed, safe, clean and secure environment in which to live and work.

9. To enter all relevant comments/details in the development logs.

10. To have an in depth working knowledge of the building.

Health and Safety

11. To ensure that all incidents or accidents are logged accordingly.

12. To adopt and implement the procedures directed by the Managing Agent or their Health and Safety Consultant.

13. To assist with the annual fire and health and safety risk assessments.

14. To ensure CCTV cameras are monitored (where possible) and images saved as necessary.

Sustainability

13. To promote sustainability initiatives as directed by the Managing Agent.

Concierge services

14. To supervise any keys which may be held. To ensure that they are correctly logged in and out in accordance with agreed procedures.

15. To receive and keep safe registered mail and deliveries for residents.

16. To manage and facilitation the provision of a dry cleaning service.

Cleaning

17. To undertake cleaning as required. It should be noted that there will be a cleaning contract however top up additional cleaning will be required.

18. To undertake litter picking on a daily basis.

Repairs and Maintenance

19. To change all defective light bulbs where appropriate. Where light bulbs are inaccessible they should be logged and reported to the Estate Manager so that appropriate action may be organised.

20. To ensure the refuse areas are checked on a daily basis and kept clean.

21. To rotate the bins are required.

22. To ensure the bins are presented and returned to their correct location before / after collection by the council.

23. Monitor contractors working within the common areas, ensuring they log in /out and take appropriate action to notify residents and protect the communal areas.

General

24. In general, the post-holder is expected to be flexible and undertake duties as required by Estate Manager / Property Manager / Managing Agent.

25. To report any defect or health and safety concern, no matter what it’s nature, to your line manager.

26. Whilst on duty you should be of tidy personal appearance and wearing the uniform and identification badge provided.

27. To maintain and reconcile petty cash.

28. To attend training courses as directed by the Managing Agent.

29. You should refrain from smoking, swearing or shouting, being under the influence of alcohol or illegal drugs, behaving unsociably, watching TV, sleeping, eating, congregating with others or conducting yourself in a manner deemed unsuitable by members of senior staff.