Housing Application Support Manager

Salary: £66,000 – £78,000 per year

Lioness Recruitment – careers handled with care. A highly regarded RSL with offices in Central London are seeking an Application Support Manager specifically from a social housing or local authority background, and with knowledge of relevant housing applications, to support their BAU team during a period of major transformation. This role is initially offered on a 12-month fixed-term salaried contract basis (with likelihood of further extension) and offers majority home working with 1-2 days per week working onsite in their Central London offices per fortnight.

As Application Support Manager you will be responsible for managing the BAU applications team covering a range of housing focussed applications such as housing management software, asset management software, finance software, document management systems (EDMS) etc. You will manage your team through regular one to ones, performance reviews, KPI management whilst also providing an overview of complex issues utilising ITIL processes, acting as Incident Manager, ensuring your team execute application upgrades in a seamless manner and documentation is well maintained. You will also be required to define service level agreements, ensure regular IT audit, and manage a multitude of internal and external stakeholders.

Essential experience:

• Working at a similar level such as Application Manager/Systems Manager/IT Manager within a social housing or local authority setting
• Experience across a range of housing specific applications such as housing management software systems, finance software, asset management software, repairs software, EDMS etc
• IT service management tools – ideally ServiceNow
• Managing significant teams of IT staffing
• Strong performance management experience including performance reviews, one to ones, reviewing, setting, and managing key performance indicators etc
• Excellent stakeholder management
• Experience working to ITIL processes (and ideally certified)
• Management of large and complex application upgrades
• IT audit experience – self-audit and working with auditors

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Lioness Recruitment acts as an employment agency and an employment business. We are an equal opportunities employer, committed to diversity and welcome applications from all communities.