Hotel Receptionist
Full job description
OSR Recruitment Services
Salary: £26,000 per year
OSR Recruitment Services are delighted to be recruiting on behalf of our client based in the beautiful countryside village of Lavenham.
JOB TITLE: Hotel Receptionist
LOCATION: Lavenham, Suffolk
Salary: £26,000per year (dependant on experience)
Summary
To provide all guests and potential guests with friendly, efficient customer service at all times, ensuring they receive a positive impression of the company. Carry out all reception procedures accurately and efficiently.
Main Responsibilities
Customer Focus
• Respond to guest and customer requests courteously and efficiently at all times
• Take accurate reservation enquiries
• Ensure that the reception area is kept clean, tidy and free from rubbish/clutter at all times
• Be aware of all arrivals/departures, functions, special events and special requests
• Respond to any special requests accurately and efficiently
• Ensure that information relating to special requests or requirements is immediately passed on to other relevant departments
• Know all the products on offer within the hotel and group
Administration
• Carry out all tasks and procedures in accordance with the procedures manual
• Provide a daily list of all residents, arrivals and departures for housekeeping, ensure that any relevant additional information is included
• Handle cash accurately. Record any transactions ad expenditure accurately
• Ensure all guests complete a registration card on arrival
• Ensure that all requests for wake up calls and newspapers are met and that charges are recorded
• Record information on manual and computerised systems so that they are always up-to-date and accurate
• Keep the daily book/handover diary up-to-date
• Produce menus, letters and reports as requested
Additional
• Be able to work flexibly – working shifts, weekends and bank holidays
• Previous hotel receptionist work history is essential
• Previous experience with Guestline / Rezlynx / Roomlynx system is desirable
co.uk – please advise which position you are applying for.
Thank you for your application. Due to the high level of response only candidates with the relevant experience will be contacted. If you have not heard back with 14 days please consider your application unsuccessful.
This vacancy is being advertised on behalf of OSR Recruitment who are operating as an employment agency.
To apply for this job please visit definitejobs.co.uk.