Head of Sales

Salary: £54,000 – £66,000 per year

Diamond Search Recruitment are delighted to be representing our client, a high-end, luxury and prestigious retail brand based in the heart of London.
Recruiting for a Head of Corporate & Private Sales Team on a fixed term, 9 month contract, this role truly represents a unique and exciting opportunity!
The Role:
To lead and ensure the smooth running of the Corporate & Private Sales department whilst maintaining and growing this ambitious and dynamic division. Naturally, there will be a focus on achieving commercial success during the peak Christmas trading period and also ensuring successful implementation of recent changes in processes and technology.
The successful applicant will adeptly build strong relationships with key strategic partners within the business with the aim of ensuring delivery of the gifting proposition and providing exceptional customer experience.
Using data insight and taking an innovative approach, the role holder will seek out new ways to acquire, retain and grow the corporate and private client base, ensuring they deliver joy-giving products, the most exceptional service and create unforgettable experiences.
The role holder will interact with multiple parties across the company including the Executive team and other business managers. In addition, the role holder will liaise regularly with central functions such as Commercial Finance, Logistics, Marketing, HR, Hospitality and Retail.
Other role accountabilities include;
* Develop and implement your department’s strategic goals to increase client interaction, engagement and satisfaction
* Manage the Concierge budget/forecasting and reporting, including Board Reports
* Analysing and presenting key commercial data and information that will drive business development
* Promote brand and insight-led innovation in the context of the competitive landscape
* Leading and motivating core team and seasonal recruits to success during peak trading periods
* Support your managers with key growth targets
* Managing improvements in performance of personal and departmental KPI’S and SLA’S
* Proactively manage the business and customer expectations
* Ensure Client and Customer satisfaction is led by exceptional customer service
* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
* Ensuring polices, processes and procedures are carried out in line with best practice
* Team and leadership responsibilities such as leading, coaching and mentoring the Concierge teams
Our client offer
* A competitive salary
* A generous store and restaurant discount
* 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
* A fantastic subsidised staff restaurant
* A range of opportunities to develop and grow personally and professionally
* Excellent pension scheme
The Ideal Candidate:
* Experienced Head of Sales/equivalent level, from a luxury, high-end brand
* Experienced working with corporate customers and high net worth individuals
* Excellent people management skills
* Luxury goods retail experience
* Customer focussed
* Good business commercial acumen and budget management skills
* Excellent data analytics and presentation skills
* Polished, professional and articulate
* Excellent communication skills
* Gravitas and strong leadership skills
If you have the skills and experience required and you are available immediately, contact us, for a confidential discussion, or apply today!
Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.