Head of Account Management – VIP – Online Gaming

Head of Account Management – VIP – Online Gaming – London

Salary up to £72,000 +£10k annual bonus and benefits

Do you have strong Leadership abilities? Have you the ability to make important prompt decisions? Can you work under pressure and take accountability for actions and communication of team members? Most importantly do you have previous experience working with Casino, Porker and Bingo products?

My client is looking for an experienced Head of VIP. This is a key position within my client’s marketing department. The role is responsible for a large team of key account management experts, aimed at sustaining a steady revenue stream from my client’s most valuable players. Managing a team of 10+ people, you will have to work closely with my clients CRM and Product teams, in order to achieve the company’s ambitions and targets.

The Key accountabilities of the Head of Account Management are:

Guiding the team towards build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products.
Constantly redefining the definition of high-net worth players in order to provide superior service and experience to a larger group of valuable players.
Monitoring key market performance and ensuring that Account Managers are offering service and managing key customers in accordance with the company’s high standards.
Facilitating day to day customer handling by introducing innovative strategies and technological improvements.
Initiating campaigns that drive activity for valuable customers, ensuring that they are executed in a timely manner and monitoring results on a global and local level.
Implementing a high-net worth customer acquisition strategy and ensuring that the required resources are ensured in order to start executing such strategy.
Working alongside Marketing and Events teams to plan global event schedule and ensure that this is executed accordingly.
Representing the team and department in relevant longer term company initiative and projects connected to high value customer.
Raising awareness among team and company about responsible gaming considerations.
Developing a strong working relationship with other customer facing teams across different locations.
Making sure customer data is secure and distribution within company is safe.
We’re looking for someone with the following skills, knowledge and experience
Great organisation, planning and prioritisation skills, with strong attention to detail.
Excellent communication skills and strong ‘writing’ skills.
Sound Commercial acumen, understanding of ROI and an analytical approach.
Friendly and enthusiastic, ability to use common sense, display good judgement, and think quickly on your feet.
Empathetic, discreet, and a good listener.
Commitment to providing world class service to valuable customers
Experience in a customer facing environment.
Proven track record in management of high value customers Our client is one of the fastest growing online gambling companies in Europe with fun and challenging times ahead. Their web and mobile sites offer online games of luck with the chance to win money within Casino, Bingo, Poker and Slots by providing some of the best Casino games and Bingo networks in the industry.

Do you have what it takes?

If you are interested in this role and have the required proven experience then please apply more and get immediate consideration. The client is already interviewing!