Global Managing Director, Data Centre Division

Salary: £168,000 – £204,000 per year

Global Managing Director, Data Centre Division – Anywhere – £168,000 – £204,000 plus package

My client is a leading Global player in the Outsourcing world. They provide managed services to client in the data centre sector and due to continued expansion and internal promotions require a Managing Director to join them on an exciting global; account. This role can be located anywhere in the world. 

We require someone who has previous experience managing an account with a turnover of at least $50 million from a managed services perspective within a matrix organisation and within the Data Centre sector. You will be both entrepreneurial and collaborative and have a solid track record in Business development and strengthening client relationships. The opportunity within this account to double its revenue stream is very real due to the willingness of the client to streamline their business via outsourcing. This role requires someone who is happy to travel 30% of the time and who is used to managing an account with at least 200 people employed on it. Experience of both Grey and white space is essential as is the ability to increase margins and mange a huge P&L.

Job Purpose

• Grow and develop the account so that the business is a recognisable part of our global business and Service Line

• Lead the growth and strategic development of the different regional account business units globally

• Act as the global executive leader for the Account, ensuring the delivery of growth, customer, people and financial targets

• Strategic leadership and development of the regional teams and co-ordination of external resources, both in and out of the regions, to support the business

Key Responsibilities

Strategic Planning and Review

• Develops and implements business and sales plans in response to anticipated economic, technological and market trends

• Leads business development through building customer relationships, ensuring that the organizational capability is in place to deliver growth 

• Identifies tracks and influences key KPI and financial performance metrics to deliver required performance levels

• Leads business reviews in line with core values and transparency that is central to our culture

• Proactively contributes to the strategic direction of our business and operates as a brand ambassador for us ensuring that the wider organization is engaged and leveraged to deliver the strategic goals

Quality and Safety Management

• Leads, monitors and identifies areas for improvement as a matter of course

• Creates a culture of exceptional quality and innovation

• Sets an example of exceptional standards in all activities, language and communications

• Identifies and directs on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement

• Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, HOP auditing, QHSE objective setting and tracking, Dynamic RA, H&S scenario training and statutory investigations

People Management

• Is accountable for leading and developing the team to ensure the required people and organizational capability is in place 

• Is highly visible and accessible to the team and is recognised as the company country leader through gravitas and role modelling of company culture and behaviours 

• Ensures there is a culture of employee feedback and engagement through formal and informal channels i.e employees appraised annually and all managers are formally trained in the company appraisal process, personal development plans are implemented and that there is an overarching focus on employee engagement 

• Lead the creation and delivery of Bonus Scorecard targets and objectives

• Develops and coaches direct reports and builds a culture of continual personal development. 

• Builds succession plans using management development programmes and local development activities to ensure ready and able candidates are available at all times

• Encourages a culture of co-operation and team work ensuring that employees are recognized and rewarded as appropriate, through local mechanisms, the completion of bonus scorecards, supporting the Exceptional Awards effort and social activities. 

Customer Relations Leadership

• Represents the organisation in a professional and credible manner to customers and the public 

• Leads and develops high-level customer relationships with both existing and potential customers through fully understanding their needs and demands

• Directs the team to make sure that excellent service levels are maintained at all times

• Is accessible and responsive to customers at all times

• Ensure customers perceive exceptional value by providing leadership of quarterly strategic meetings, strategic workshops, relationship workshops, professional reporting standards and exceptional quality

• Organises specific high level social engagements with suitable customers in line with any existing company policy that builds and strengthens non work environment relationships

Business Development and Marketing

• Leads tender bid activity including sales and operational resourcing, sign offs, document and commercial reviews and presentation standards

• Ensure all sales pipeline activity in accurate as far as possible for projects and Contract opportunities

• Identifies and targets suitable quality and volume of work to enhance growth and value in the overall company and country

Operational Leadership

• Ensures thorough business reviews are led by the appropriate leaders with check and challenge of detail whilst also ensuring reviews are used as coaching and development opportunities

• Ensures high site standards including front and back of house areas

• Ensures that we live up to the company brand promise and that the service offering is at all times fully evidenced on all sites

• Directs the mobilisation and transition activity to ensure that the company ways of working and customer expectations are met and that all mobilisations are signed off as the country leader at executive level

• Ensures fair treatment of suppliers at all time, professional supplier management and arbitration of disputes

• Works closely with the procurement team to ensure maximum use of preferred suppliers and ensure robust back to back and performance focused contracts are in place to leverage maximum value

Financial & Asset Management

• Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships

Our business will provide you with excellent scope for career progression and professional development.

Experience, Knowledge, Skills and Abilities

• Previous experience in a senior or executive management role which has included responsibility for services, culture, people and business growth

• Previous experience in Critical Environments and/or Data Centres

• Dealing with a range of people from junior to senior level including site employees, suppliers and customers

• Worked within a matrix organisation

• Commercial acumen

• Business acumen

• Strong influencing skills

• Ability to understand commercial and financial metrics

• Internal and external client management

• Networking skills

• Industry knowledge in critical environment and/or data centre environments and one or more of the following: M&E, facilities management, projects, building or ICT services

• Excellent presentation skills – written, verbal and presentation

• Highly developed interpersonal and communication skills

• Enthused by a fast paced, high growth environment 

• Has gravitas and political awareness 

• High degree of influencing skills 

• Conscious and methodical in approach

• An excellent relationship builder

• Ability to inspire confidence

• High degree of integrity and sincerity 

• Highly motivated and self-aware

• Highly organised with attention to detail

• Ability to network

• Ability to understand complex situations

• Results focused

• Drive to grow the business