Global Facilities Contract Manager

Salary: £90,000 per year

Global Facilities Contract Manager – London – to £75k plus benefits

A well known Financial Services giant is urgently looking for a Global Facilities Contracts Manager to join their business in London. This role is focussed on managing the day to day governance of the global contract so we are looking for someone with international outsourced FM contract experience. The role is effectively a gatekeeper who makes sure that the contract is adhered to and makes sure that internal operations people understand what the contract is all about. You will sign off the quarterly KPI’s so knowing what the intentions of the contract are is key. This role is a mix of Operational, Procurement and Commercial skills. It would be a huge bonus if you have knowledge of engineering maintenance and have a passion for data analytics.

Role Purpose
Drives the performance and contractual relationship of the global facilities management contract, through ownership of the governance and contract management processes and by promoting proactive stakeholder relationships internally and with partners and supply chain.

Role Responsibilities
•Manage the contract and governance process, and associated activities to ensure compliance and high performance of the international facilities contract through active engagement with the Property & Facilities team and service partner (Note Contract value circa £30m GBP pa, >100 locations >50 countries)
• Be the expert on the contract, schedules and related documents, being available to advise the Property and Facilities Teams regarding day to day queries, changes and processes to deliver best value for us.
• Securely store all of the contractual documents and be the guardian of all related processes including, change control notices, contract variations and scope, and link these with the organisations strategy and property needs and delivery plans.
• Be aware of our property holdings, related service specifications and tenancy agreements.
• Build and maintain processes to measure contract compliance and KPI performance. Reflecting the key objectives of operational performance, global consistency and maturity as well as specific initiatives and projects.
•Manage KPI procedures, creating objective metrics designed to accurately measure performance against objectives as a catalyst for Continuous Improvement, including service performance, H&S and financial outcomes
•Develop a suite of reporting tools to help support our IFM objectives / strategy
•Regular liaison with our regional leadership, SME’s (finance, H&S, Security) and service partner management to ensure consistent meaningful reporting
•Management of the Contract Change process, keeping accurate and timely records
•Develop the contract performance measurement as a tool to drive value and improvement through analytics and an understanding of the evolving needs of the organisation
•Train colleagues and service partner in use of relevant tools, information and processes
•Assist with creation of business cases to further enhance service provision
• Be aware of and contribute to the office occupancy strategy, budget setting and related policies and procedures.

Minimum Requirements
• Strong understanding of property and facilities operations, coupled with astute awareness and knowledge of both procurement and commercial methodologies.
• First class stakeholder relationship skills
• Analytical mindset with ability to identify opportunities for improvements and efficiencies
• Experience of having worked in an international corporate environment with skills to manage and influence outcomes through strong business relationships