German Online Support Coordinator
Full job description
Kerr Recruitment
Salary: £135 per day
German Online Support Coordinator
£27,000 (£112.5/day)
6 month contract (Rolling Contract)
Central London
What you need:
A proven solid experience in a customer support environment.
Comprehensive understanding and knowledge of gaming products and services.
Excellent knowledge of online support techniques, processes and systems.
Should be a regular user of online forums and communities.
Knowledge and experience of social media networks.
Knowledge and experience of online gaming is an advantage.
Strong writing and documentation skills are essential for this role.
Ability to communicate effectively with colleagues both in English as well as your territory support language (German) is critical.
Microsoft Office Software Suite
Lotus Notes / email
What youll do:
Identify and tackle support issues and produce effective support content.
Monitor social media channels and utilise cascading word of mouth techniques to spread timely support information across the web.
Monitor and review user generated content such as text, video, audio and image content within the context of online support and accepted solutions.
Monitor the appropriate forums, edit/remove posts that are in breach of the community rules and reclassify incorrectly posted content.
Ensure that answers to popular support questions are highlighted and easily accessible online.
Educating users on community rules and the acceptable use policy, as well as encouraging peer support and acknowledgment of helpful User Generated Content.
Maintaining a responsible online presence within all online community channels.
Build a good relationship with helpline representatives for their supported territories.
Be an expert source of knowledge regarding our brands, products and support trends.
Review non-company websites for support feedback, information & stay aware of all Child Protection issues
Read industry websites for the latest news
The company:
A leading company in the entertainment industry.
Please note:
If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
We accept spontaneous applications via email do not hesitate to send us your CV (-recruitment. co. uk), stating what kind of role you would be looking for.
Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website ( co. uk) or an overview of all our vacancies.
Are you…
Are you fully fluent in English and German?
Do you have solid experience in an online customer support environment?
To apply for this job please visit definitejobs.co.uk.