General Manager Leisure & Hospitality

GENERAL MANAGER NEEDED TO RUN A VIBRANT, HIGH TURNOVER, MODERN LEISURE & HOSPITALITY & RETAIL BRANDED UNIT IN CAMBRIDGE

Are you an experienced, self motivated, dynamic General Manager capable to train, drive and motivate a team to achieve sales targets and provide excellent customer service in this top branded leisure establishment? This is a very exciting opportunity for a Hospitality/Leisure/Retail General Manager to earn up to £41,000 p.a. plus benefits running the Cambridge site in full autonomy while having all the advantages of working for an established brand. This company has over 80 locations across UK and they are Europe’s largest leisure/entertainment business of their kind, taking market share from their rivals and organically growing their presence.

YOU MUST have proven track record of successfully having managed a large turnover, high-paced, retail, leisure or hospitality unit, with a real understanding of how to motivate your team to produce the highest levels of customer service, backed by strong operational skills.

What will you be doing?

* Managing all resources efficiently (building, maintenance, repairs, IT support, digital maintenance programme) towards achieving KPI’s
* Full accountability for the P&L account
* Managing this high footfall site with high focus on providing customer experience (not just managing transactions), create a hospitable and welcoming environment
* Managing a £1.5m+ turnover
* Recruiting, coaching, motivating and driving a team of circa 25+ people with direct responsibility for 1-2 supervisors/managers; Manage shifts efficiently, manage staff performance
* Drawing business data and reports to make commercially sound decisions that drive business performance.

What are we looking for?

– An enthusiastic General Manager with previous experience of running a retail / hospitality / leisure branded establishment, customer service & KPI focused
– People management skills, having managed teams of minimum 15-20 people, with focus on people development and customer experience
– Strong commercial awareness with ability to manage his own sales & marketing locally in order to maximize opportunities
– Previous full accountability of a P&L account managed successfully with a proven record
– Staff Performance management awareness, having previously done his/her own recruitment, training, disciplinary
– Compliance with Head Office reporting procedures, ideally coming from GM experience in branded hospitality / leisure / retail branded establishments

Benefits:

– Competitive salary
– Up to 25% Quarterly bonus scheme – paid annually
– Life assurance X 3
– Contributory pension scheme up to 7.5%
– Single private healthcare

With their planned growth and their dynamic approach this a great business to join as their new General Manager. This is a diverse, challenging and rewarding role and pays competitive salary + very generous bonus & benefits package.

If you feel you are right for this exciting & challenging opportunity and you are a General Manager coming from a branded Hospitality, Leisure or Retail site, and believe you can run this Cambridge venue with passion, enthusiasm and self motivation, get in contact asap and apply via the link below, or please apply the number provided for more info

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Mandeville is acting as an Employment Agency in relation to this vacancy.