French / German Speaking IT Support Analysts

Vacancy Briefing

My Client is hiring talented French/ German speaking IT Support Analysts to join their busy IT Service Desk in the centre of London.

The IT Support Analyst will not only be supporting our Saas platform but also our internal applications.

As an Application Support Engineer you will be working as part of a highly skilled team that provides our clients with outstanding customer support.

Company information

In return we are offering an exciting opportunity to work closely with experienced Support Engineers and Managers who will be tasked with developing you1 flourishing career. We have a wealth of experience across the business dedicated to facilitating the rapid progression of our executives who are committed to investing in your future and enable you to excel.

To keep you motivated we provide a competitive basic salary + 25 days holidays+ excellent benefits besides that we offer breakfast and dinner at work, we have regular social activities and have fruit deliveries on a daily basis.

The Role:

As a Customer Support Analyst you will be responsible for:

Monitoring of live platforms and internal applications through monitoring tools, ensuring that any potential service impacting incidents are raised and dealt with accordingly.

Dealing with tickets in priority order to an agreed priority matrix.

Providing first-class Customer Service to all users both internal and external.

Working to agreed OLS’s and SLA’s.

• Working with Incident & Problem Management and escalating tickets as and when required

• Working with our Agile Development teams on incidents and problems for particular product areas

There will be a requirement to provide 24/7 Support through participation in an on call rota which has a spate remuneration package in addition to the basic salary.

Requirements:

Fluent in French/ German (verbal and written)

A basic understanding of ITIL disciplines

Experience of Linux and UNIX, SQL and PLSQL, MySQL.

Excellent oral and written communication skills

Event Management – using tools such as Nagios, New Relic, Kibana

Basic Java understanding advantageous but not essential

Previous Service Desk Experience advantageous

The company is the fastest growing Saas Delivery Management provider in the UK, having secured over $30m in funding, successfully rolled out a forward thinking expansion throughout the UK, and are now embarking on replicating the model throughout Europe, Asia and the US.