Fos Administrator (Banking)

Manpower are currently recruiting for a process driven FOS Administrator on behalf of our client, one of the UK’s largest banking organisations. The position is full-time, 35 hours per week Monday to Friday, and is offered on an ongoing temporary basis with the possibility of becoming permanent in the future.

Candidate profile
Working within the Bank’s Remediation Operation the FOS (Financial Ombudsman Services) Administrator will be responsible for dealing with a wide range of complaints and queries (either written or verbal) in an efficient and professional manner. The successful candidate must have previous experience of working in a complaints environment, preferably dealing with PPI related issues. They will need to demonstrate an awareness of operational risk, strategic business objectives and good knowledge of conduct and regulatory affairs. They will have highly-developed communication skills (especially letter writing skills) and confident interpersonal skills, including the ability to guide less experienced team members in dealing with complex customer issues.

Essential Skills and Experience
> Computer Literate (PC based MS Software).
> Previous complaints experience gained in a similar process orientated environment.
> Knowledge of PPI and the Financial Ombudsman Service is highly desirable.
> Strong customer service/client-driven approach.
> High standard of spoken English coupled with highly developed letter and report writing skills.
> Confident and proactive team player with the knowledge and experience to guide other members of the team.
> Good planning and organisational skills with a high level of accuracy and attention to detail.
> The position is offered subject to satisfactory Credit checks.