Flemish Speaking Customer Service Agent

Adecco are currently recruiting for a Flemish speaking customer service agent for our client in Luton. This is a customer focused role, and the customer is at the forefront of everything you do. You will need to be able to quickly asses the customers needs and portray a calm and polite manner at all times. You will need to speak Flemish fluently (to a native level) and a good understanding of English to understand the systems and go through training and meetings.

Main Duties:

* Handle inbound phone calls from native language customers, as well as email correspondence
* Quickly reacting to a customers problems/questions and efficiently problem-solving these on the spot or escalating to the team leader where necessary
* Accurately log calls and all contacts onto their CRM system
* Following all company policies and procedures
* Agree action plans with customers leading to resolutions
* Meet standards for performance and including attendance, performance, quality of calls and volume of calls

Skills/Experience:

* Customer focused attitude
* Excellent telephone manner
* Good native language skills (Flemish)
* Logical approach to problem solving by fact finding
* Good IT skills and able to multi-task typing whilst on the phone

The role is Salary: £26,000and working Monday-Friday in normal office hours. Interviews are ASAP so do not hesitate to apply.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.