First Line Service Desk Engineer
Job Description
First line service desk engineer – Yeovil (Hybrid) – £21k-£25k
I am seeking a First line service desk engineer to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful First line service desk engineer, will provide Technical Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements.
Benefits:
- 23 days holiday + bank holiday
- Medical Cash plan
- Quarterly wellbeing time
- Enhanced maternity and paternity leave
- Excellent training + paid certifications
- Company activity days
As the successful First line service desk engineer, you will have experience in some of the following:
- Some experience in an IT role (Ideally)
- Have a relevant qualification in IT
- Experience in supporting IT and Wi-Fi technologies
- A good understanding of the basics of networking
- Excellent customer service skills
- Excellent communication skills both written and verbal
This is an urgent vacancy, so please apply early to avoid disappointment.
If you are interested in the role of IT Support Engineer or are looking for something similar, please contact Alex MacDermott directly.
To apply please email your CV / resume to .
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