Finance Administrator (Part Time)
Job Description
We are thrilled to be seeking a brand new Part Time Finance Administrator (Job share working a Monday and Tuesday)
Paying a salary circa £10,350 per annum working 2 days a week (15 hours)
Plus access to our annual STIP (annual company-wide bonus) scheme with up to 10% of your salary
33 days annual leave including bank holidays
Plus an additional day off for your Birthday
Plus an additional two volunteering days per year
A flexible hybrid-working policy
An enhanced maternity and paternity policy
Personal development and opportunities to be recognised
Study support for additional qualifications, courses and accreditations
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
On-site gym at our Chester HQ
Regular social events including weekly Breakfast Club and ‘Bring your Dog to Work’ day!
This role is within our Finance Customer Team and will be responsible for the completion of the Customer Debt Reports and collection of outstanding debt, completing general Finance Customer workflows including refunds and copy receipts, call backs, incoming emails and resolving general customer queries. The role will also include assisting with the general day to day administration activities of the Finance Administration Team.
Your Responsibilities
You will be a constant role model for the Sykes values, and ensure they become a way of working for the whole team giving every customer (internal and external) a ‘World Class Customer Experience’. Your role includes identifying, sharing and spreading best practise throughout the business, and demonstrating excellent teamwork. You will ensure that all decisions are based on the achievement of the Company Strategic Pillars.
You will be accountable for delivery in the following areas:
Completion of the Customer Debt Reports and collecting debt on a daily basis
Resolving customer financial queries/refunds via our internal booking system (Enterprise)
Completion of internal and external post preparation
Processing of funds received from partners
Resolving customer financial queries via the telephone providing a professional customer experience
General administration duties
Customer debt collection and reporting
Resolving of customer financial queries/refunds via call backs, workflows and emails
Customer queries via telephone e.g. sending copy receipts and key collection information
Processing of funds received from partners
Daily internal and external post preparation
PNO packs (ensuring the correct documentation is entered into the correct envelopes)
General administration duties
Any other duties as are within the scope, spirit and purpose of the job as requested by your line manager.
Note: This Role Profile reflects the present requirements of the post. As duties and responsibilities change and develop the role profile will be reviewed and be subject to amendment in consultation with the post-holder.
Colleagues in the department may have access to material which is confidential or commercially sensitive in some way. It is a condition of their contract of employment that they use great discretion at all times and ensure that no confidential material is leaked from the department to unauthorized members of staff, customers or owners. Should confidentiality be breach this may lead to formal action being taken
Skills and Qualifications
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:
- Strong communication and interpersonal skills
- Excellent telephone manner
- Ability to prioritise and organise workloads
- Ability to work on their own and as part of a team
- Attention to detail
- Friendly approach to all members of the organisation
- Experience working with Excel
Although standouts will also have:
- Experience within a Customer Services role
- Previous experience in a customer-facing role
- Production of reports
- Other elements of finance administration
- Debt collection experience
- Experience working within a Finance/Accounts Department
If this sounds like you? you love what we are about? or keen to to leap into your latest career challenge, we want to hear from you!
