Field Service Engineer

About us:

We are a dynamic engineering business working in the aerospace market for major airlines and manufacturers. We operate workshop and field-based engineers to provide maintenance and repairs to aircraft tooling and equipment across the UK and Europe. Our head office is based in Poole, Dorset and we have additional offices and workshops at key aerospace hubs in the UK.

About the role:

We are currently looking for a field service engineer to join our established engineering team. The successful candidate will work across various locations, these will be our own workshops in Heathrow and Cardiff, and at our customer sites, both in the UK and in Europe; there will be opportunity to travel further afield also. A varied role, works will mainly be mechanical but there will be elements of hydraulic, pneumatics and electrical aspects to consider.

Day to day tasks will consist of delivering planned maintenance to aircraft ground support equipment and tooling – with a mixture of onsite maintenance and workshop activities.

Fantastic opportunities for the right individual to grow and develop within our engineering team as the business expands.

Main duties include:

• Delivering planned maintenance activities to aircraft engine stands and other various types of aircraft equipment and tooling (eg. steps, platforms, trailers, trolleys, tow bars, jacks)
• Carrying out basic repairs to equipment in accordance with a planned maintenance schedule.
• Reading engineering drawings and manuals to support fault-finding and identifying spare parts.
• Troubleshoot and diagnose technical issues with equipment.
• Surveying equipment to identify faults and generating reports via our online system.
• Working as part of a wider engineering team.
• Work closely with the Operations Team to ensure jobs are accepted, understood, implemented and closed down efficiently and accurately.
• Document service activities, including equipment repairs, parts used, and customer interactions.
• Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction.

What we are looking for in our candidates:

• We value a positive personality and can-do attitude over experience. The ideal candidate will demonstrate a proactive approach to the role and will be committed to delivering excellent customer service
• Excellent planning and organisational ability with an analytical approach to problem solving
• Experienced with IT, demonstrating ability in MS Office – including Email, Outlook, Word and Excel
• Proven experience in field service engineering or a similar role
• Strong technical knowledge of machinery and equipment
• Proficient in troubleshooting and problem-solving techniques
• Excellent communication and interpersonal skills
• Ability to work independently and travel to customer sites as needed
• Good at communicating with people at all levels
• Additional Information:
• Travel between sites and abroad will be a requirement
• Full clean driving licence (manual gearbox)
• Must have right to work in the UK
• Must be able to gain an airport pass – therefore clean personal record and ability to show previous work/educational history up to 5 years prior with references.
• This job specification is subject to change in light of contract experience.

Why work for GSE?

We’re people people. We value you for the unique skills you bring to the team, as well as all the individual things that make you, you. It’s important to us that everyone in our team feels included, valued and appreciated.

We’ll provide in depth on-the-job training to all candidates, regardless of experience, and you’ll receive ongoing support and coaching.

In addition, we offer:

• 24 days holiday allowance plus bank holidays
• Ongoing training and progression opportunities
• Use of company vehicle
• Full uniform and PPE
• Mental health support package to ensure the ongoing well-being of our employees
• Annual team days and events