Field Based Software Installer North London

Our client seeks field based software installers to work on a project. You will require a car for this role as you will be sent from site to site.

We are seeking people to cover the Leicester / Northants.

Duties & Responsibilities

1. Installation of software products, off-site at customer locations, ensuring that commitments to our customers are consistently met and that all company quality checks are recorded accurately.
2. Delivers training and demonstrations of the software to our end users, ensuring that Customer feedback is taken into account in updating the user documentation for future customers
3. Ensure that all systems are updated in a timely fashion to ensure that information relating to our customers is readily available to all teams for future support issues
4. Carry out customer site maintenance visits as requested to fix or re-install the software or re-train/ provide demos to the end users, completing all specified documentation and demonstrating an ability to analyse the root cause of incidents and communicate to the wider support team
5. Liaising with Senior Consultant, Customer Service Manager and Service Analysts, contribute to the development and documentation of all operational processes – especially those required to optimise the efficiency of software installation and support. This can include the creation of User Guides, installation documentation, knowledge base documents and other documentation required for effective delivery.
6. Assist with booking appointments with customers for support visits as directed, ensuring that booking process is followed and all documentation completed accurately
7. Assist with Customer Service Desk recording all actions as required, to include:
* Taking initial call from customer recording the call onto the system
* Respond and resolve incidents within SLA targets
* Escalate incidents which cannot be resolved remotely

EDUCATION & QUALIFICATIONS:

Full Clean UK driving licence
5 GCSE’s – to include English and Maths
Introduction to Basic IT networking eg CompTIA A+ or similar

EXPERIENCE:
* Installation of software on to PCs and Servers in a windows environment
* Basic network skills
* Demonstrate experience in a customer facing service desk environment eg, 1st line or similar field based role

Expenses for travel and any overnight stays.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.