Export / Import Clerk

Salary: £31,200 – £36,000 per year

Export / Import Executive

Tipton, Dudley

Permanent position

£31,200 – £36,000 per annum (Basic pay) + monthly bonus scheme of up to £1,000 per month (after 6 month probation period)

Working hours of: 8.30am – 5.00pm (Monday to Friday)

Your responsibilities will include:

• Receiving, processing and managing incoming freight bookings (mainly export but some import) in agreed time frames to company standards and guidelines
• Dealing with Air & Sea freight exports – including FCL / LCL and Air freight and some LCL and FCL imports
• Liaising with suppliers to fulfil customer requests, covering the full range of requirements in terms of:
• Quality data input for new bookings into the company booking platform and confirmations to suppliers and clients
• Problem resolution including haulage delays/vessel details / sourcing alternative options where required
• Job tracking and customer communication throughout
• Closing the job off when completed to customer satisfaction
• Accountable for ensuring highest levels of data quality data input into bespoke program in the timescales required by company

Experience and skills required include:

• Previous experience in the Freight Forwarding sector
• Have competent IT skills including the basic use of Microsoft Office packages and be willing to carry out training on an internal booking system / database
• Excellent levels of attention to detail and a structured approach to work are key to carrying out the role successfully
• Be self-motivated but also a team player
• Have pride in the standard and approach to your work
• Have excellent verbal and written communication skills and be able to work in a fast-paced environment
• Be able to work on their own initiative with the ability to interpret and execute agreed company guidelines and policies
• Have problem solving and negotiation skills
• Possess customer focus and the ability to build rapport over the phone
• Planning & organising skills are essential

If you are interested in joining a friendly and supportive team in a successful and vibrant team, then please don’t hesitate in applying with an up to date CV.based environment, with the chance to earn an extra £1,000 + per month.