Dutch Speaking Technical Advisor

Respond to customer calls and emails in a timely manner within the required performance targets of the department.
Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required.

Consistently maximize work output through efficient use of time and resources.

Continually improve knowledge of the technologies developed by The Company within the associate’s area of specialisation.

Identify growing problems and bring these to the attention of a Team Manager or Second Level Technical Support.

Promoting clear communications between The Company and its customers.

Propose knowledge support articles for all members of the team to use.

Ensure that ISO procedures are observed.

Provide the Marketing department with support during the organisation and execution of shows as required.

Other duties as and when requested by Manager