Domestic Team Leader

Salary: £26,000 per year

On Line People Limited are currently looking for a Domestic Team Leader to work for a client based in Canterbury/Easy Kent. The hours of work are 37 hours per week Monday to Friday. Some weekend cover will be required, 3 week rota – 1 early (6-2), 1 late (2-10) and 1 flexible.

We are looking for a candidate who can ensure the delivery of a full cleaning service within our client’s premises.

Key Duties and Responsibilities of the Role:

* Through the day to day management of domestic services, ensure the provision of a high quality, cost effective service which reflects customer need and operates as an effective commercial business unit.

* Ensure a clean environment for patient care in accordance with health & safety requirements

* Complete, in good time, any administration activities associated with the role, including but not limited to: timesheets submission and approval onto the company HR information systems; rostering; absence records; annual leave information; stock order forms and ward communications.

* Undertake cleaning audits/surveys as necessary to manage performance and quality, ensure audit action sheets are completed and actioned as required. This involves ensuring Task Action Sheets have been checked, closed-out and signed off to ensure compliance with our clients cleaning standards.

* Ensure staff undertake full legionella flushing of all outlets as described in the Cleaning Manual and that failure to flush an outlet is reported to your line manager for further action. Ensure relevant paperwork is completed and maintained as required by following all Health and Safety policies and procedures.

* Undertake the rostering of staff and ensure all absences are appropriately covered in line with service delivery needs and performance expectations.

* Responsible for people management activities in accordance with policies and procedures including but not limited to: recruitment of staff; undertake their performance management review; monitor personal development; and undertake one-to-ones

* Induct and where appropriate, train, new employees or less experienced staff in accordance with the training portfolio, ensuring all staff are competent and confident in their duties and understand the relevant systems.

* Ensure effective communication to team members.

* Responsible for the planning and delivery of specialist cleaning, according to the required schedule, for example: de-scaling; spot cleaning; stains; deep clean

* Ensure all staff are trained in the correct and safe use of equipment as necessary to provide the service, for example: suction cleaner; floor maintenance equipment; mopping systems (wet and dry); carpet cleaning machinery; steam cleaners.

* Ensure the supply and replacement of consumables, for example: paper towels, toilet tissue is undertaken whilst maintaining appropriate stock and product control and management. Through company and local recording systems maintain an accurate record of stock usage for each premises.

* Liaise with tenants, contractors and service users to understand day to day service pressures and co-ordinate any required response, providing professional advice and information where appropriate.

* Report all identified incidents via the SafeGuard electronic incident reporting system or escalate to your line manager

* Report any known building faults/damage to the building fabric via the FM Helpdesk or to your line manager

* Report any customer related issues via the Customer Support Centre (CSC) or to your line manager

* Maintain and update the Domestic Assistant training portfolios, ensuring observations are carried out to ensure that safe systems of work are adhered to.

* Ensure any faulty equipment is removed and clearly labelled. Notify relevant department for repair/replacement.

* Responsible for ensuring that company policies and procedures and departmental guidelines regarding cleaning are adhered to.

* Ensure any staff-operated electrical cleaning equipment has PAT (Portable Appliance Testing) label in date.

* Manage a delegated budget, through the maintenance of effective resource management of people, stock, products, equipment, cash receipts and floats. Report to the Service Delivery/Service Support Manager any variances to expected expenditure and resource usage.

* Through the use of company procurement system, authorise where appropriate purchase orders etc. in-line with Standing Financial Instructions.

* Maintain personal and professional competencies and development. Make changes to own practice where required and offer suggestions for improving services where appropriate.

* Cover cleaning shifts as and when required.

* The job description is a summary of the key tasks and the post holder may be required to undertake other appropriate duties or responsibilities required by the line manager and commensurate with the post

Qualifications:

* City and Guilds Level 3 Cleaning and Support Services or equivalent demonstrable experience

* IOSH Managing Safely qualification or willingness to work towards