Director – Client Services

Salary: £96,000 – £240,000 per year

Director, Client Services

Adelphi Real World is a global consultancy in healthcare, within the Adelphi Group of Companies. We collect and interrogate real world data to aid the pharmaceutical industry in understanding the management and treatment of specific diseases generating unique insights and evidence to support the successful development of pipeline assets and the positioning of brands.

Real world evidence is equally used to leverage Health Outcomes / Economic argumentation through statistically validated publications and Commercial strategic marketing needs.

Adelphi Real World continues to grow and expand after over 20 year’s heritage of collecting and interrogating our proprietary data set under the Adelphi brand. The Disease Specific Programmes (DSPs) are recognised as an industry standard for this kind of research, complemented by our Bespoke and external databases parts of the business.

The role:

The primary purpose of this senior business development management role is to develop client relationships and generate sales; identifying and developing opportunities for profitable new business in assigned clients and converting opportunities to sold business within targeted therapeutic areas. This will involve thorough collaboration with our disease area teams or franchise teams to achieve this business expansion.

Business Development Accountabilities/Responsibilities

* To generate client contact, opportunities and sales specific to product lines responsible for, and to support other product lines.

* Drive active expansion of business through defined “Sales Planning Process” – identifying needs and opportunities, proactively opening discussions with clients, and presenting new sales opportunities

* Undertaking initial background research and meeting prospective clients / working with clients consultatively to build long-term client accounts.

* Employ effective time management and call planning to ensure timely follow-up with active leads in selected client targets and cost-effective use of travel time

* To be responsible for developing client account plans alongside Franchise Directors to reach our financial goals.

* Oversee and cordinate client contact within the client account

* C-ordinate client account activity and oversee business development resource investment to expand the overall client account.

* Liaisn with Franchise Teams to develop further client relationship and awareness of additional or repeat business.

* Develop and maintain relationships with client influencers (e.g. procurement, senior management)

* Contribute with senior management to define business development strategy and tactics, via annual (and interim) internal planning processes and client account reviews.

* Required to interpret complex information in order to develop solutions to client-specific problems and interact with other team members to accomplish and implement solutions to these problems.

* Participate in and contribute to internal & external company meetings.

* Responsible for ensuring that all sales and marketing efforts and business practices, utilised by the commercial and franchise teams are of the highest ethical standard and maintain quality standards.

* As a member of the management team required to contribute towards continued development of the overall Adelphi Real World business through contributing, sharing and developing new ideas and concepts.

The person must have;

* A degree level qualification (or equivalent).

* Pharmaceutical industry or agency experience, minimum 7-10 years, or with similar client interaction experience within a service business covering either marketing, market research or health outcomes.

* High levels of interpersonal and communication skills and be an extensive team player.

* Great organisational and time management skills.

* High drive and energy.

* High levels of numeracy, analytical, and interpretive skills.

* A proactive approach to work and ability to have positive interaction with colleagues.

* A current driving licence and willingness to drive in foreign countries.

This role will require frequent international travel to visit clients, attend conferences and internal company meetings.