Digital Engagement Manager

Digital Engagement Manager: Pay up to £43,347, plus up to 27% employer pension contribution, hybrid home working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

• Do you have strong interpersonal communications skills?
• Do you enjoy working with a range of people to develop a compelling communications strategy?
• Can you build strong relationships with a variety of stakeholders?

This is an exciting opportunity for a Digital Engagement Manager to join DWP’s Business Management Team and be part of a huge government department supporting over 20 million citizens every day.

Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. We’re using fresh ideas and ground-breaking technologies to create innovative, scalable and user-centric digital solutions that are changing how government works.

The scale of what we do is incredible, and our purpose is unique. We’d love you to join us.

Leading World-class Projects

The engagement community within Technology Services is developing and we want you to help shape our digital engagement capability in this dynamic space. We want to establish closer ties with our user-centred design colleagues within the organisation and truly put the user at the centre of all that we do.

As a Digital Engagement Manager within Technology Services, you will work in the Business Management Team.

• You’ll be working within a wider community of content creators, delivery leads, other Digital Engagement specialists.
• You will business partner portfolio managers across all of Technology Services and develop successful, long term strategic relationships with our customers.
• You will ensure our internal products and services are communicated and shared with our community in ways that are user-focused, accessible, and easy to understand.
• Responsible for the design and evaluation of a variety of internal communication channels and products such as internal newsletters, email, infographics, video etc,
• Support and champion the reporting of internal communications insight and engagement metrics, keeping up to date with the latest trends and tools available.
• Collaborate with the content creators within the team to support the production of our communications campaigns to achieve optimum engagement whilst meeting deadlines which can at times be tight.

What skills, knowledge and experience will you need?

• You will have the ability to implement and evaluate a variety of internal communication products.
• Experience of working in fast paced communications team, producing strategies and communications products – delivering at pace – and evaluating impact.
• Must have experience in managing relationships with channel owners.
• Experience of applying appropriate governance procedures including delivery assurance.
• You will understand how to create engaging, accessible, and accurate written content and can implement guidance and best practice in areas including accessibility, diversity, language, and branding.
• Proven experience of creating, implementing, and evaluating a variety of internal communication processes.

Details. Wages. Perks.

You’ll join us in our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and some time in the office.

In return for your skills, we offer competitive pay of up to £43,347.

You’ll be eligible for a brilliant civil service pension with employer contributions of over 27%.

You’ll get a generous leave package of 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with ‘I Can Be Me in DWP’
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Click ‘Apply’ for more information and to start an application on Civil Service Jobs.