Developer Services Assistant – Customer Service

Your role as a Developer Services Assistant forms part of the Technical Team structure within the Customer Service and Networks Business Unit. Customer Service and Networks is all about putting customers at the heart of everything we do. It means that we can give customers a seamless and consistent customer experience whilst improving our performance and providing exceptional value for money.

The Developer Services team provide a reliable and helpful service to property developers and the domestic and commercial customers that we service. You will form part of an open and informative team who are committed to providing a high level of service to each of our customers.

The purpose of the role is to be the first point of contact for individual customers and developers alike.

Key Accountabilities:

* Working as part of a team to deliver excellent performance by understanding how their individual performance links into achieving the team’s wider objectives.
* Demonstrate relentless drive, energy and determination to deliver sustainable out-performance
* Demonstrate financial awareness when making day to day business decisions.
* Demonstrate day to day management of workbaskets to minimise backlog
* Effectively jeopardy manage workstreams within SLA
* Provide adequate cover for incoming Developer Services phone calls during office hours
* Produce accurate and relevant management information as and when required to Team Leader
* Provide advice and technical support to internal and external customers and developers whilst providing a first class customer experience
* Liaise with Developer Services colleagues, contract partners and customers to resolve queries and problems
* Use various corporate systems to process and resolve customer queries and application

Essential Criteria:

* Experience of prioritising workloads within agreed timescales
* Clearly demonstrates the company values and behaviours.
* Experienced in using Microsoft Office including Word & Excel
* Effective communication skills
* Ability to show commitment and flexibility

Hours of work:

Monday – Friday

Shifts between 8:30am-5:30pm

Cordant is acting as an Employment Agency in relation to this vacancy.