Desktop IT Support Engineer

We are Specialist Computer Centre’s – SCC – Europe’s largest independently owned IT services group. We have been established for over 38 years, have over 5,000 employees within Europe and a turnover in excess of £3 billion. We deliver innovative, business critical and cost reducing IT solutions to both private and public sector organisations.

Our success is firmly built upon a reputation for quality customer service and, in order to continue to surpass our customers’ expectations we now have an exciting career opportunity for a talented Desktop IT Support Engineer ibaed on our customer’s site in Gloucester.

The role will provide site based desk top engineering support to our client, working on reported desktop incidents/requests and scheduled tasks affecting our clients infrastructure and ensuring a timely resolution is achieved within specified Service Level Agreements (SLA).

As a key member of this team you will have direct contact with our client as well as other team members with in SCC, the job holder will responsible for:

*Resolving incidents and service requests within client SLA
*Liaise with third party suppliers for call resolution
*Perform desktop support team duties
*Provide, maintain and review processes and procedures
*Manage additions: moves: changes and installation of desktop equipment
*Escalation of incidents to line management where necessary
*Resolve hardware and software incidents, on all client kit
*Maintain and manage allocated stock, wither customer owned or SCC specific
*Completion of administrative duties i.e. parts returns, expenses forms and incident reports

We require an individual with:

* IT desk top engineeering experience
*IT qualifications – MCSE or equivalent
**A confident and personable nature
*Strong communication and organisational skills
*Good customer focus
*Ability to work as part of a team or individually
*Ability to prioritise and work within deadlines
*Strong technical knowledge of Microsoft software to include but not be limited to *Server, Office and Windows desktop, Operating systems.
* Ability to gain security clearance.
* Able to participate in out of hours cover.

Working hours range between 8.00am to 4.30pm Monday to Thursday and half day Friday. A flexible attitude is essential to work overtime as and when required.

Interested?

Then click the response button now!