Dental Receptionist

Job title: Dental Receptionist
Salary: 10.00 per hour
Purpose of the job
Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.
Responsible to:
The principal, practice manager [and the head receptionist]

Responsible for:
Trainee receptionist

Employment duties:

Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies

Establish and maintain productive working relationships with all members of the dental team

Liaise with the practice manager on all matters concerning administration, pay and service conditions

Assist with the supervision of the trainee receptionist in the practice

Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work
Key tasks;

Answer the telephone and deal with patient inquiries in a positive, efficient and friendly manner

Receive and deal with patients and visitors in a pleasant and prompt manner

Keep patients informed of any delays

Notify dentists/hygienists of patients arrivals

Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required

Prepare patient records and day sheets for each dentist

[hygienist/therapist]
Collect and record patient payments and pursue any debts in accordance with the practice payments policy

Maintain the patient records to ensure they are completed correctly before filing them securely] [Follow computer procedures to ensure that patient records are properly maintained]

Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies

Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out

Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints

Perform your daily tasks in accordance to the excel weekly spread sheet

Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
Keep the office, patient’s toilet and reception area tidy and welcoming

Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal

Update your reception manual regularly

Provide feedback on the performance of the trainee receptionist that you supervise

Attend all morning huddles which are booked in the diary

Assist throughout the practice and perform such other tasks as reasonably requested by the principal

Attend all practice meetings as requested

For an immediate interview Please apply soon as possible