Delivery Office Manager

In this key role at the frontline of our business, you’ll manage a team of both managerial and frontline staff, ensuring the operation, delivering mail to over 29 million addresses in the UK, is running as efficiently as possible.

About the role

As an operational manager, assuming overall accountability for the Bradford North Delivery Office you’ll lead a team of approximately 166 employees including 4 line managers, supporting them through our exciting transformation journey. Working closely alongside trade union representatives, you’ll ensure your team understands the commercial and competitive market we are in. They’ll need to be customer focussed, open to new technology and flexible to change. Utilising your first-rate change management experience, you’ll be responsible for ensuring the performance of your unit and for meeting the budgetary targets of the unit, quality of service for our customers and the overall safety of the people you manage.

You will be the prime representative for your office and actively promote customer service opportunities whilst having a strong track record of delivering performance through your personal leadership of large teams in a changing operational environment.

About You

In our operation people are our biggest asset! If you can lead, motivate and inspire people to achieve great things even in the most challenging of circumstances then what are you waiting for?

But wait, you will need a high level of emotional intelligence to go with this because remember you are managing people and you will need to engage them to create a winning team to support you. You will also have a passion to consistently improve results helping us to drive relentless change for the benefit of our people and our customers.

You’ll provide coaching and advice, while keeping the whole operation running smoothly. Your experience might be within retail, FMCG or logistics, but your ability to motivate, inspire and lead is what we’re looking for. With a budget of £4.1m you’ll have an eye for detail and be confident in efficiently managing resources and budgets – all with a view to ensuring your sector is working at its very best.

As part of the application process you will be required to complete a Numerical and Verbal Online test, you will receive an email to the email address you have provided which will contain a link to the tests. You will have 48 hours to complete the test from the date you receive the email and failure to do so will mean we will not be able to progress your application any further.

Salary & Benefits: starting from £43,336.8 dependent on experience + potential 10% bonus and 22.5 days annual leave

About Us

Five centuries in business has made Royal Mail more than a household name. We connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 29 million addresses across the UK.

Our market is changing, but as a FTSE 100 organisation we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible and efficient and are employing our strong brand and a range of new products and services to achieve this.