Customer Support Executive
Full job description
Tropic Skincare
Salary: £26,400 per year
Tropic is proud to be a multi award-winning brand with a range of ground-breaking skincare and beauty products, freshly made in the UK using the most innovative, effective ingredients nature has to offer. Co-owned by founder and CEO, Susie Ma and Lord Alan Sugar, Tropic has been named one of The Sunday Times Virgin Atlantic Fast Track 100 companies.
We are passionate about creating beauty with a conscience. Certified vegan, cruelty free and Carbon Neutral, we strive to be a force for good beyond beauty in everything we do to create a healthier, greener, more empowered world.
We are currently seeking 2 Ambassador and Customer Experience Operatives to join our amazing Ambassador Experience team. The roles will provide telephone, email and chat support, ranging from advice on products, returns, refunds and exchanges to communicating feedback and resolving queries from our Ambassadors. One of the roles will also be a Skincare specialist focused role, this role will require either Level 3 Beauty Therapist OR at least 1 years Customer Service experience specifically in Skincare.
Job responsibilities will include (but are not limited to):
* Resolving all customer and Ambassador queries, including complaints
* Communicating courteously and providing customers with help and advice by telephone, email and chat
* Collaborating with various departments to seek further product information to resolve queries
* Keeping up to date with any changes made to Tropic’s products
* Recording relevant data and statistics into excel spreadsheets
* Varied department administration, including completing spreadsheets and processing returns, refunds and exchanges
The ideal candidate will:
* Love people and be an expert communicator
* Be excited about the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!
* Go the extra mile and have excellent customer service
* Be happy to be in touch with our Ambassadors via email, phone and social media
* Be up for getting stuck in and ready to tackle something new
* Be looking to join a vibrant team in a business that’s growing quickly
* Have ideas to burn, problem solving skills and a drive to learn as much as possible
* Have previous administrative experience and the ability to work to tight deadlines
* Have experience with Zendesk (advantage but not essential)
* Level 3 Beauty Therapist OR at least 1 years Customer Service experience specifically in Skincare. (Skincare Specialist role)
Other information:
* Full-time role, rolling shifts from 8-4pm one week and 12-8pm the next. 37.5 hours per week, Monday to Sunday
* Training will take place across Monday to Friday in person and possibly over video calls
* Office is conveniently located just 3 minutes’ walk from Beddington Lane Tram stop, which is connected to East Croydon and Wimbledon – both 20 minutes away
* Positions available immediately
Job Types: Full-time, Permanent
Salary: £26,400per year
To apply for this job please visit definitejobs.co.uk.