Customer Support Centre Assistant (Night Shifts)

Salary: £26,000 per year rising to £26,000 per year + Bonus
Type: Permanent
Location: Watford

Cassidy Crane Recruitment are proud to be working in partnership with a leading car parking brand, recruiting for a Customer Support Centre Assistant to join their team in Watford.

Our clients’ new brand is one of the driving forces behind its competitiveness and development. It asserts the group’s aim, supports their corporate plan and embodies their offer’s added value: to discover a new parking experience.

The Role:

• Covering Reception & greeting visitors.
• Quickly responding in positive & helpful manner to various requests.
• Completing administrative tasks.
• Ensuring all customer support centre related activities are delivered in line with KPI’s.
• Assisting the managers of the business to ensure the safe and healthy operation of the business, having in place an effective means of hazard reporting.
• Ensuring the Fleet & health & safety manager is consulted prior to any maintenance.
• Assisting in the Customer Support Centre.
• Dealing with post.
• Managing permits (processing, verification checks, managing the database).
• Various Reception duties including directing incoming calls & distributing deliveries.

Requirements:

• Professional & friendly attitude.
• 2 years’ experience in a similar role.
• Previous admin experience.
• Excellent customer service skills.
• Good knowledge of MS Word, Excel & Powerpoint.
• Knowledge of how to use office equipment (telephone systems, faxes, photocopiers).
• Excellent communication skills.
• Able to work as part of a team & use own initiative.

Benefits:
• £26,000 per year with a rise to £26,000 per year after 6 months’ service.
• £26,000 per year lunch allowance.
• Bonus of up to £1500.

The hours for this role are 7pm to 7am, 4 days on then 4 off.

Please apply by sending your CV as a Word Document. Cassidy Crane Recruitment Ltd are acting as an Employment Agency on behalf of our Client.