Customer Services / Sales Administrator

@jmarec are recruiting:

* Customer Services / Sales Administrator (Bicester)*
* Permanent Role *
* Salary c. £26,000per year *

#jmajobs #job #salesadministration #bicester #customerservice #administration

Our long established client is seeking a Customer Services / Sales Administrator to assist with ‘end consumer’ correspondence and the ordering process of niche parts and sundry items to a specific Dealer Network. Reporting to the Customer Services Manager and working within a small team of 4, the successful candidate will have previous Sales Administration experience combined with strong customer service and client liaison skills.

Objective:

To assist in dealing with end consumer correspondence, esquires and complaints both verbally and written together with promoting our client and their product range to the current Dealer Network by supporting and co-ordinating with the Outside Sales Managers.

Key focus areas:
To become knowledgeable on all of the following:

All existing product range and all new products as and when introduced to the range.
All Pricing policies and procedures
Our clients service, spares and warranty policy and procedure
Our clients delivery policy and procedure
Processing of customers orders onto the relevant computer system with a high level of accuracy
Dealing with customer queries and providing information
Liaising with Customers on deliveries and stock availability
To be pro-active and reactive to all telephone calls
To communicate clearly with all internal and external personnel

Candidates will have a welcoming personality and enjoy working in a challenging and varied communicative role. Computer literacy is a must and candidates must be able to multi-task. Our client’s working hours are 9.00am to 5.30pm Monday to Friday.